Dean Team Subaru Volkswagen

Another Great Experience This is my 2nd car that I've purchased from Dean Team and just like my first experience they delivered once again. They provide excellent customer ser This is my 2nd car that I've purchased from Dean Team and just like my first experience they delivered once again. They provide excellent customer service and focus on the details. I'd highly recommend them to anyone looking for a new car. More

Excellent experience! We contacted Dean Team via their website with interest in a particular vehicle, a Subaru Forester. We were not called (as they promised not to on thei We contacted Dean Team via their website with interest in a particular vehicle, a Subaru Forester. We were not called (as they promised not to on their site) but rather, responded to via text which we found very convenient and low-pressure. From there we scheduled a test drive via email and someone called us to confirm a day or two before. When we arrived, the vehicle was pulled up to the front, ready for us to take for a spin. We had our two month old baby with us and we're able to install his car seat so we could all go together which was much appreciated. Our sales associate, John Ostlund, took us through as many features as our fussy baby would let him and didn't seem annoyed or flustered at all. He did a great job explaining as much as he could without making us feel like we were any trouble. Now, we did come in as a part of their friends and family/VIP program so it may have been assumed we would most likely make a purchase... and they would be right unless something had gone horribly wrong... But I could see elsewhere in the showroom everyone were treated very nicely regardless of that. Service and experience seemed to be very important to them and made us happy to have come here rather than have gone elsewhere. Dustin Westhoff helped finish the process out in financing and was equally wonderful to work with. In all, we were very happy with our decision to visit and buy from Dean Team. Wonderful experience! More

Excellent! Great service from all employees especially Richard. He answered all questions I had as well as my dad's. He made the process very easy and smooth. I Great service from all employees especially Richard. He answered all questions I had as well as my dad's. He made the process very easy and smooth. I recommend this dealership ten times out of ten. More

No pressure sales Our salesman was Carl Schaeffer. He was very knowledgeable. All of the staff were very friendly and willing to assist us. James Becker was awesome Our salesman was Carl Schaeffer. He was very knowledgeable. All of the staff were very friendly and willing to assist us. James Becker was awesome providing Subaru 101 to two seniors. He was very patient and didn't mind answering the same question multiple times. Matt, the sales manager, gave us what we considered was a good and fair deal. We are now the proud owners of a Subaru Outback, and we love it. More

Best car buying experience. Carl at Dean Team was a great help. Knew exactly what we wanted and we drove off happy. Everyone here are all smiling and friendly faces. Best car bu Carl at Dean Team was a great help. Knew exactly what we wanted and we drove off happy. Everyone here are all smiling and friendly faces. Best car buying experience yet to date... More

What a terrific experience! We had a fantastic experience at Dean Team Subaru. They were super friendly and easy to work with. Highly recommended! We love our new Outback. We had a fantastic experience at Dean Team Subaru. They were super friendly and easy to work with. Highly recommended! We love our new Outback. More

Very Easy My sales person, Wes Gallegos, was very nice, respectful, and knowledgeable. He made the buying process very easy. Financing was a snap. I've never My sales person, Wes Gallegos, was very nice, respectful, and knowledgeable. He made the buying process very easy. Financing was a snap. I've never had that part of the buying process go so quickly. More

Service - will not be back This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on w This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on while breaking. After talking with the dealer in Springfield, MO where I bought the car, they recommended a simple fix of just changing the break light switch. I told the woman at Dean Team this exact thing and 24 hours later I am left with an absurd charge after she tells me that she confirmed that they found the same thing. I asked her why it took them so long and why it was so expensive to find the same thing that I told them going in that another dealer had already identified over the phone without even needed to look at my car what the problem was. No answer was given. If it's that common of a problem, this place missed that memo Subaru. She then tells me that she did me a favor by not charging me more and that it costs more here than other generic auto shops for the same work because "Subaru mechanics are specially trained". I think better training is needed at this location because it took them longer and cost me more to figure out what they were already told going in to the service appointment. A friend who used to live in the area bought a Subaru from another dealer because of a poor experience at Dean Team as well, and now I understand why. I will not recommend this place and I will not be back. More

Purchasing my Outback I had an excellent experience at the Dean Team with J.D, Daugherty. He was very helpful in getting exactly what I wanted when I wanted it! He was ab I had an excellent experience at the Dean Team with J.D, Daugherty. He was very helpful in getting exactly what I wanted when I wanted it! He was able to explain everything about the Outback. There is a lot to know and he could answer all my questions. He is very courteous and respectful. I would recommend him to anyone wanting to get a Subaru! More

Outstanding First Experience! I had been shopping around the past few months for a Subaru XV Crosstrek. As a first time car buyer, I wanted to make sure it was something I was 100% I had been shopping around the past few months for a Subaru XV Crosstrek. As a first time car buyer, I wanted to make sure it was something I was 100% ready for! Jason noticed my online inquiry and promptly replied with what the Dean Team could offer to stand above the rest! I was very impressed so I drove from Columbia to Ballwin just to test drive the vehicle! I fell in love with it instantly! Jason did everything possible to get me the best deal and make the whole process easy and as stress-free as possible. It was an outstanding first car experience! Love the Subaru, love the service and love the Dean Team!!! More