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Dean Team Subaru Volkswagen

Ballwin, MO

4.9
6,150 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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15121 Manchester Road

Ballwin, MO

63011

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Showing 6,150 reviews

September 17, 2017

Matt and the Dean Team are Top Notch I purchased a '17 GTI on Sept 16. Travelling three hours to pick it up with money in hand because Matt was always up front and honest with me in our c More

by Dane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hampton
September 16, 2017

OUR SUPERIOR CUSTOMER EXPERIENCE We searched for a new Subaru for weeks. Once we contacted Tony at Dean Team we knew where we would be purchasing our new Subaru. We appreciated the va More

by SUSIE and DARRELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Westhoff, Tony Wright
September 13, 2017

Great experience Wes Gallegos is a very helpful and knowledge car salesman. He truly wants to help you and is not high pressure. I also had a great experience with fin More

by AJ1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2017

Extremely Helpful Staff!! After working with Jason Moore, I felt more comfortable than ever buying a new Passat. He answered all the questions I had, showed me some tips and fe More

by brad251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Roberts
September 12, 2017

Great experience! A very easy and pleasant experience with all the employees that we worked with... There was no pressure to buy and we enjoyed the sales approach that More

by Roy L Horton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Roberts, Dustin Westhoff, Ryan Troll
Sep 13, 2017 -

Dean Team Subaru Volkswagen responded

Thank you for the review and your business Roy!

September 11, 2017

Good experience We worked with Tim Ashley, who was helpful without being aggressive. Tim is honest, kind and knows his products very well. We enjoyed Tim and highly r More

by Litherwoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ashley
Sep 11, 2017 -

Dean Team Subaru Volkswagen responded

Thank you for your business and the review!

Sep 12, 2017 -

Litherwoman responded

You were out of extended warranty brochures, and we were rushed and somewhat confused by the information given to us, late in the evening. (Not by Tim or Matt). The paper summary of the extended warranties we did see was incomplete at best and misleading at worst. We have seen very clear explanations on dealer websites since. In fact, we realize we do not need to purchase packages but can buy separate plans. This was news to us. We think work needs to be done in this area, if Dean is interested in building transparency. Overall, Tim is what made this a good experience, along with Matt. We would come back again and will send people to Tim.

September 09, 2017

A good experience I was looking for a specific car to replace a car that I very much didn't like. I knew what I wanted, they had it and the process was very easy. Too More

by Dallas Hewett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Rhodes
September 08, 2017

Quick and Professional I came in to look at a specific used vehicle. It was high in miles but appeared brand new inside and out. Jason helped me get to the price I needed More

by idriveavolvo
Recommend Dealer
Yes
Employees Worked With
Jason Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2017 -

Dean Team Subaru Volkswagen responded

Hello and thank you for the review. We are always looking to better ourselves. As you gave us a 4 star rating, what could we have done better to have earned a 5 star rating?

September 07, 2017

Amazing Experience Let's admit it... buying a car is not a fun experience. Due to 2 car accidents back to back, we had to buy not one, but two cars. Working with Jason More

by Meredith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Dean-Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2017

Wes saved the day- excellent sales pedaon After a rough start with a dean team sales person who was very insulting, Wes took over and was a super sales person and did an excellent job. He was More

by Lisahonda
Recommend Dealer
Yes
Employees Worked With
Wes Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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