DeVoe Buick GMC and Subaru of Naples

Highly Professional Dealership Thank you to Adam Sandy for helping me with my truck purchase today. You have my vote for Salesperson of the Year! Devoe Buick GMC was unlike any othe Thank you to Adam Sandy for helping me with my truck purchase today. You have my vote for Salesperson of the Year! Devoe Buick GMC was unlike any other car dealership I have ever been in. Every single employee was extremely professional, and the energy in this establishment was very positive. I am beyond happy I found them, and I appreciate their willingness to work with me and offer me a great deal that I just couldn’t pass up. Please go see Adam Sandy, give him the recognition he deserves for treating others in a kind and professional manner. More

The service writer I live in Indiana but have a vacation home on Marco Island. I have used DeVoe service for both my Cadillac and my GMC Sierra over the last couple of I live in Indiana but have a vacation home on Marco Island. I have used DeVoe service for both my Cadillac and my GMC Sierra over the last couple of years when I'm in Florida. I have always been completely satisfied with the reception and care from the service writers. My truck was recalled for a break issue back in November which I then took to the dealer in Indiana. On my trip down I experienced some issues with the breaking when I stopped for fuel. When I got to my home on Marco and pulled into my parking spot I had no breaks.. I was late Monday night so Tuesday morning (01/14/20) I called DeVoe service and explained what I experienced and wanted to tow it in I was given the name of Bald Eagle Towing and was very happy with there response time. I understood that I could wait while the truck was serviced but it may take a while. Didn't get the same warm and fuzzy from the service writer. She said she was slammed and that it would be two or three days before they could look at it. She said she would call when they ad it fixed. I explained that I needed to get back to Marco Island and she asked if I wanted a rental vehicle and she could called Enterprises and they pick me up. I waited over 30 minutes went back to the service writer and asked if I needed to do o get a rental. She called them again and they came about 10 minutes later. At noon today (01/15/20) I called today to see if they looked at the truck but the service writer was not at her desk and I was told they would have her call me. It took 2 hours for her to return the call. At that time she said the tech was just finishing up and she would call and let me know when he was done. At 4:00p I called again to see why the truck was not completed and was told the tech needed to pull the something apart and they would not be done today. I am really disappointed in the lack of concern/service from the service writer after having received exceptional service in the past. More

terrible buying experience This dealership had a hard to find used car I was looking for which forced me into dealing with them. After calling and asking the necessary questions This dealership had a hard to find used car I was looking for which forced me into dealing with them. After calling and asking the necessary questions about the vehicle and pricing structure I rented a car and drove 2 and 1/2 hours to the dealership with the full value cash in hand ready to buy. They tell you one thing on the phone then try to change the terms on you when a convenient opportunity presents itself for them to make even more money. Salesman Emilo was nice and helpful but dealing with sales manager David Parker was truly cringeworthy. Mr. parker was rude, condescending, and unprofessional. He was not interested in answering any questions or addressing any concerns I had about the vehicle after the test drive. One of the concerns I had was the vehicle was misrepresented as having a "clean carfax" with no accidents while the autocheck report revealed an accident reported which was confirmed by my visual inspection of the vehicle. Mr. Parker refused to acknowledge the accident and straight up told me he was prepared to sell the vehicle to the next customer behind me without disclosing the accident which by my standards is totally dishonest. He kept interrupting me and would barley let me speak during our interaction. I couldn't believe his attitude during this transaction. If I am honest I was treated like total garbage. This is not the right way to treat customers or do business. I will never return to this dealership. If you are looking for an honest dealership that treats customers with dignity and respect look elsewhere because its clearly not Devoe buick gmc! More