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DePaula Ford - Service Center

Albany, NY

4.5
2,467 Reviews

2,467 Reviews of DePaula Ford - Service Center

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January 12, 2024

Would not honor a $2500 warranty. Sold a warranty when I bought the car at depaula and the repair of a wheel hub and sensor was not honored. More

by azafran2441
Recommend Dealer
No
Employees Worked With
Service, would not honor a $2500 warranty
January 12, 2024

Luis is amazing. He is the reason i continue to bring my car to DePaula. More

by kristina.gagnon1629
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
January 11, 2024

Very accommodating, clear explanation of service and what is covered. Lenny always tries to make you feel like a human and does his best. I would suggest Depaula have vehicles washed when finished for serv More

by Gregg Mulgrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

No problems. A very easy experience I was greeted and taken care of as soon as entered the service area. He even walked me over to the cashier area to check out. More

by Vandlcardona
Recommend Dealer
Yes
Employees Worked With
Jared Pott
January 01, 2024

Chance was fantastic and I can't thank him enough for all his help and the reassurance he gave me in taking care of an issue that has come up. If I could give him 10 stars I would. Jason was also very help More

by PLMARSH65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance was a really huge help as was Jason was fantastic as well!!
December 28, 2023

I have had a positive experience every time I’ve gone here. Informative and quick to get car back. More

by Dippsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2023

Shop is very clean, advisors are professional and knowledgeable. Very respectful. Able to set up appointment quickly with no hassle. More

by coejason1980
Recommend Dealer
Yes
Employees Worked With
Chance
December 23, 2023

Chance helped me fix a mistake made from another dealership. They took care of my Bronco for its first oil change. And the gentleman who loves showing his brothers Bronco, he's a real one. Very frie More

by Natebk97
Recommend Dealer
Yes
Employees Worked With
Chance
December 22, 2023

Louis is great to work with. Good Experience Louis is great to work with. Good Experience . I will be back for service again. More

by tracie4289
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
December 22, 2023

Service was great and timely. Nice folks to do business with. Love their fresh ground coffee machine in the waiting area. More

by JimMurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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