DePaula Ford - Service Center

Luis and Lenny are the heart of your service dept. They truly have the customer in mind. They truly have the customer in mind. More

I've been bringing my car there since 2016, but this experience was not as good as it was back then I don't remember but I didn't like the fact that it will cost me $179 to diagnose the problem I was sp experience was not as good as it was back then I don't remember but I didn't like the fact that it will cost me $179 to diagnose the problem I was speaking of and I had three of them not gonna pay that much money before any work is done More

They did a recall and fixed the truck, but in doing so, the tailgate became non functional, I brought it back, and they fixed the tailgate, within a week, the tailgate is back to being non functional. Then the tailgate became non functional, I brought it back, and they fixed the tailgate, within a week, the tailgate is back to being non functional. Then I called to set up an appointment to have it fixed, and need a loaner car for when it is worked on, whoever j spoke to stated they would figure it out and call me back, and I have not received a phone call back and it's been 4 days. I have a 2022 pickup truck and the tailgate is non functioning due to what ever fixes took place when the safety recall work was done. This is approaching unacceptable More

I expected some service at my scheduled appointment. Shocked you didn't have a headlight. That was the main reason I made the appointment. Told 2-3 days to get parts. My impression was the work would be Shocked you didn't have a headlight. That was the main reason I made the appointment. Told 2-3 days to get parts. My impression was the work would be done when parts arrived. The person that called to tell me parts were there on Wednesday, she wanted to schedule me for the following week. I said that was not my expectation. They were able to accommodate me. I have more if your interested More

Thorough went over alignment before number and after numbers Who ever is on alignment needs gift card! numbers Who ever is on alignment needs gift card! More

The inability to get a loaner vehicle so they can solve the problem once and for all has really soured me on ford trucks to the point where my next vehicle is probably not going to be a ford the problem once and for all has really soured me on ford trucks to the point where my next vehicle is probably not going to be a ford More

Jason was very professional and accommodating. He explained everything well and was kind He was knowledgeable and helpful He explained everything well and was kind He was knowledgeable and helpful More

Great He was great and his customer service was great. Seriously?.... He was great. Thanks Seriously?.... He was great. Thanks More