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DePaula Ford - Service Center

Albany, NY

4.5
2,467 Reviews

2,467 Reviews of DePaula Ford - Service Center

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February 03, 2024

Lenny is a very excellent service rep. He always explains things In a way that I can understand and this is something that customers look for when getting their cars serviced. More

by hydeyancey
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
February 03, 2024

Good Better than my last visit. Took 3 weeks to get my Car back. it was only the key fob More

by JSIMMONS61
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
February 02, 2024

Went in for oil change, service was quick and friendly I liked the good service I received More

by tristanm228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Good working crew always there for us when we need them thank you for your services More

by antoniocruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

Service staff, especially Chance, is always knowledgeable, professional, and polite. Great place to do business. More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance, Service Administrative Staff
January 29, 2024

Service and staff are always helpful and explain what's going on to customers vehicle Would recommend to others More

by Bustis1371
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
January 29, 2024

Call make an appointment go in have the maintenance done / no problems sign then work order & go on your way. More

by gks594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2024

it takes two days to start diagnosis No update I have to call to push them to do their job At the third day they did the recall only could not figure out transmission problem More

by Daas77
Recommend Dealer
No
Employees Worked With
Chance
January 28, 2024

Went in for regular service and a state inspection Luis always gets me in and out in short order. He's the best! More

by RREINERS
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
January 27, 2024

Nice people and very helpful Very nice people and very helpful and got my appointment scheduled quick and on the time works for me . I would definitely love to do all car service with them More

by Meemo
Recommend Dealer
Yes
Employees Worked With
Chance in service department
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