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DePaula Ford - Service Center

Albany, NY

4.5
2,467 Reviews

2,467 Reviews of DePaula Ford - Service Center

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February 21, 2024

Excellent Dealership and Service! I miss my coupons for oil changes please bring them back. More

by PUNCHBUG001
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
February 18, 2024

Very informative. Willing to take their time. Listened to my concerns. Made sure everything was completed. More

by dianasea
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
February 17, 2024

Professional experience for all involved My truck was completed at the time promised. This was an easy process. More

by frankrusso1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

Had my lincoln repaired and was very satisfied with the service and the repairs even though it took 10 days to get it done but i wasn’t in a hurry anyway as we had a second car to use More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2024

No communication. I made all the calls and visited 4 times. Had my car a month More

by tcandmichele
Recommend Dealer
No
Employees Worked With
Chance
February 12, 2024

They were quick, and helpful. The staff were friendly. They explained everything about what I needed. More

by Ihateislandtoyota
Recommend Dealer
Yes
February 11, 2024

Had both regular maintenance and issues /mystery problems to deal with on this visit including parts ordering to complete total job. All was well handled and organized at each step More

by CHRIS.X.NEMETH
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
February 08, 2024

Pleasant interactions. Got the job done. They addressed two vehicle recall notices without any trouble. More

by john.tobison
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
February 06, 2024

Chance got me in and out within the time frame he gave me. Excellent service! More

by HC
Recommend Dealer
Yes
Employees Worked With
Chance Guild
February 05, 2024

I was treated with respect. The different oils for my car were explained to me. What does the date 7/24 on the sticker mean? More

by s.louisemayfield
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
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