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DePaula Ford - Service Center

Albany, NY

4.5
2,466 Reviews

2,466 Reviews of DePaula Ford - Service Center

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February 29, 2024

Dealership was competent, accurate , friendly , found issue with car and repaired in timely fashion. Dealership looked for car recalls and found one that they were able to repair . More

by Adamjvanburen
Recommend Dealer
Yes
February 29, 2024

Luis Correa is the reason I will buy another vehicle from this dealership. He has great customer service skills and makes sure my car is taken car of as best as possible. More

by louis.porto
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
Feb 29, 2024 -

louis.porto responded

Thanks Luis!

Mar 01, 2024 -

louis.porto responded

Luis Correa is the reason I will buy another vehicle from this dealership. He has great customer service skills and makes sure my car is taken car of as best as possible.

February 29, 2024

The best service ! ! I will always go to DePaula over any other Ford dealership because they are fast and extremely accommodating. And the staff is very kind. More

by lisa_geib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Exceptional service complete with care, performance complete by expeditious workers. I'm so grateful for DePaula Ford. More

by Uknowsb
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
February 28, 2024

Hello, my Ford truck is black just like the Model T and the tires are also black too. More

by timgordon1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

Open honest and relatively quick Chance kept us up to date on repairs and was honest and relatively quick the the repairs More

by studybuddiestestprep
Recommend Dealer
Yes
Employees Worked With
Chance
February 26, 2024

Lenny always makes sure that they get my car in Right away whenever I call for service. More

by MOMACK001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

I am treated well when I come to DePaula. I feel comfortable there. The service was excellent. More

by GEORGEMCVEY9
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
February 25, 2024

Chance was very helpful and took care of my issues. Chance is a hard worker and he puts forth every effort to accommodate the needs of customers. More

by MSLADY824
Recommend Dealer
Yes
Employees Worked With
Chance
February 24, 2024

Luis was incredibly helpful and communicative in regards to my repairs. He was transparent thorough and ensured myself and my car were taken care of during the pair. More

by Trentbellet
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
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