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DePaula Ford - Service Center

Albany, NY

4.5
2,466 Reviews

2,466 Reviews of DePaula Ford - Service Center

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March 04, 2024

I was taken care of immediately. A snack while I waited for my car to get serviced. I had a hot chocolate and a delicious muffin when I got home I saw a video of my car being taken c More

by CHRISPAG2020
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 03, 2024

My appointment went smoothly, everyone was courteous and concerned about my comfort and made sure the maintenance was completed in the shortest time necessary More

by RAYPFATBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2024

Not happy with my gas mileage, but the service on my F - 150 was finished on time with no complaints. More

by jimbrizzellsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2024

Took my '03 excursion in for a long overdue transmission service. At close to 300,000 mile it needed to be replaced. Luis and the crew got me back on the road with it in about a week. Great bunch! More

by RREINERS
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 02, 2024

great and honest service! thorough and fair and very considerate. explains everything. Very helpful puts you at ease More

by maggieoe3
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 02, 2024

It is always a great experience! Everyone is very nice, and efficient.And work is done when I'm told it will be done. More

by Tammy
Recommend Dealer
Yes
Employees Worked With
Ken, body shop and Jason Depaula ford
March 02, 2024

Very friendly and professional It was a pleasure to work with the ford team, and I would recommend them to anyone! More

by rylandlubu
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
March 02, 2024

Great work good detail on reporting work done on car Good coffee and the danishes More

by Kevin
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 01, 2024

Professional, customer service oriented Luis, service adviser, was professional and very helpful in getting my car ready summer More

by louis.porto
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
February 29, 2024

Bought the car there and have always loved the level of service provided Excellent employees More

by Mfc
Recommend Dealer
Yes
Employees Worked With
Dick Corbett
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