DePaula Ford - Service Center

Always friendly. Wish they were a little quicker but I know they're busy. Worth the drive. Wish they were a little quicker but I know they're busy. Worth the drive. More

More communication is needed. I had an appointment on Friday and dropped my car off the day before and it wasn't diagnosed till Tuesday. I was only updated once and had to call mu I had an appointment on Friday and dropped my car off the day before and it wasn't diagnosed till Tuesday. I was only updated once and had to call multiple times to find out the status. So I was left in limbo for a lot of it. Not all the representatives fault . Im sure they can only communicate what the technicians tell them. I'm honestly done with Ford as a brand not just because of this but my whole experience with my car has been not good. With the shady way the transmission has been handled to the lack of support in fixing the issues. More

I am disappointed and dissatisfied with my experience during the recent services. It is completely unprofessional for management to speak to a or any customer as if they're not a valued customer. during the recent services. It is completely unprofessional for management to speak to a or any customer as if they're not a valued customer. More

5 Very efficient and was not there all that long. Straight forward. I arrived in time at 715 am and they were ready to go. Straight forward. I arrived in time at 715 am and they were ready to go. More

Your team is not truthful. Never looked at my car the first appointment. Lied to me about how long it takes to get approved for warranty (I called Budco myself and talked to a Never looked at my car the first appointment. Lied to me about how long it takes to get approved for warranty (I called Budco myself and talked to a representative). Was told they submitted my claim on Tuesday it wasn't it wasn't submitted until Friday after I called and told them I spoke to warranty company. 11 days you had my car for a water pump. 11 days?!? More

Performed needed regular maintenance at the agreed apron price in a timely and respectful manner price in a timely and respectful manner More

Team was great and have no complaints. Drop off and pick up were seamless along with video inspection of truck. Drop off and pick up were seamless along with video inspection of truck. More

Pleasant, professional a joy to deal with. I'll return Pleasant professional a joy to deal with. I'll return for future automobile purchases. I will recommend DePaula to all my friends. I'll return Pleasant professional a joy to deal with. I'll return for future automobile purchases. I will recommend DePaula to all my friends. More

Very friendly and helpful and efficient ,thank you. Looking forward to another great visit at DePaula . Looking forward to another great visit at DePaula . More

Professional and helpful in getting issue resolved. Thank you for the help and for making it as easy as possible Thank you for the help and for making it as easy as possible More