DePaula Ford - Service Center

I picked up truck, and the new parts has scuff marks on them. The moulding pieces were popping out and they left personal garbage in my vehicle. them. The moulding pieces were popping out and they left personal garbage in my vehicle. More

My oil change was a flawless experience. Lenny was helpful from the start and serviced my vehicle efficiently while keeping me aligned with the work being done. Lenny was helpful from the start and serviced my vehicle efficiently while keeping me aligned with the work being done. More

Very professional Everyone was helpful and i had never been there before so it was it was a new experience with a large dealer. Next visit i will get there earlier it seems like they serve you in the orde been there before so it was it was a new experience with a large dealer. Next visit i will get there earlier it seems like they serve you in the order you arrived. More

Courteous and professional overall. Lenny gave me a better approach to one of my concerns, and was able to point out other services that my car needed, including new tires for three of Lenny gave me a better approach to one of my concerns, and was able to point out other services that my car needed, including new tires for three of the four wheels. He made sure I understood the costs of each action. More

Very helpful I appreciate their help Honestly since the automated system won't stop asking me to rate it with more words, I'll just speak my truth. I had to go back for a second time bc when I got to my ap automated system won't stop asking me to rate it with more words, I'll just speak my truth. I had to go back for a second time bc when I got to my appointment that was supposed to be an hour the first guy spent 45 minutes trying to argue me into doing a recall for the toe hitch that I never use. He went on and on about how it cost me nothing and that it was the dealership that got paid. I tired to explain like 5 times that I could not stay and just needed my tire replaced and my inspection passed. I needed my car for work and my kids. He kept pushing that he couldn't pass my car inspection with out the recall fixed . They spent 2 hours almost just to get the tire sent in and I had to leave bc the tire was not in. I had to call my husband to come bc I was afraid that if I told the guy no he would yell at me and I'm 3 months pregnant and get daily upset. So he let up when my husband came and then the next day I called back and had to tell the lady in the phone to have the guy ease up on me and stop being so aggressive bc I only wanted my tire fixed and inspection.. it was stressful and I really wouldn't recommend this service place but then again I would bc it's important to have a car serviced with a dealership but that guy is really pushy and condescending More

Chance and Howard really went above and beyond in correcting the issue with my vehicle. They were both very helpful and accommodating. correcting the issue with my vehicle. They were both very helpful and accommodating. More

Great to do business with for sales service dept sucks this is my second lease dealing with depaula i will never do business with depaula ford again when my lease is up im done this is my second lease dealing with depaula i will never do business with depaula ford again when my lease is up im done More

As usual totally perfect no issues or complaints. Everything completed & communicated in a professional & timely manner Everything completed & communicated in a professional & timely manner More

Friendly, sense of humor, excellent Got the work done in timely manner, always great customer service and he knew who I was when I drove my vehicle in timely manner, always great customer service and he knew who I was when I drove my vehicle in More

Chance went above and beyond to make our experience a great one for all the repairs done on our vehicle. great one for all the repairs done on our vehicle. More