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DePaula Ford - Service Center

Albany, NY

4.5
2,464 Reviews

2,464 Reviews of DePaula Ford - Service Center

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May 02, 2024

Quick, expedient service. Made an appt and took me right on time. Service manager was excellent More

by MSIDERIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember names
May 01, 2024

Work with Jay and had excellent service addressing a recall issue. Would be happy to work with them again, especially getting a free inspection! More

by TAYLOR.WENK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Keville
May 01, 2024

Chance Guild, my service advisor did a great job throughout the entire service process. Each step was completely explained with a clear expectation. More

by BC2173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild
April 30, 2024

Great experience great employees . Will come back real soon. Coffee and snacks was great too . More

by madgmb928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Huey Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fulgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Chromik
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Lenny is nice and responsive. Seems to care about customers and product quality. Diligent outreach and follow up. More

by JMAIER518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

Depaula was very accommodating while my vehicle was being fixed for a possible upcoming recall on my door. This repair took time but service manager was very accommodating to giving me a loaner More

by SKEVILLE612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville
April 27, 2024

Chance was great! Very helpful and considerate! Looking forward to working with him in the future! More

by victoriam720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
April 27, 2024

Terrible service took 3 months to finish my car for a part they said they could not find as soon as I came up and complained they found it within one day charged me $1200 and I still have the same issue More

by gflappa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

The car was excellent it looked great. Thanks It looked great inside and outside. It was appreciated. More

by kathyengwer555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

He was friendly, professional, knowledgeable, and clearly communicates. Will be back for my next vehicle service. More

by holmesid85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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