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DePaula Ford - Service Center

Albany, NY

4.6
2,688 Reviews

2,688 Reviews of DePaula Ford - Service Center

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October 09, 2024

From the moment that you roll into service you are greeted and treated with professionalism! More

by RedSox2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

They were thorough with their prognosis and achieved all I requested. They even have a break in unforeseen overages. More

by Gregdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
October 06, 2024

Friendly service from this dealership. Will continue to have our vehicle serviced at DePaula. Thank you. More

by EdAndLori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pott
October 06, 2024

Great dealership and great personal! !! Fourth car I bought from Depaula! Never had a problem with them! More

by thover56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

The car service was excellent, with thorough attention to detail, prompt service, and friendly, knowledgeable staff. More

by Jaaasoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

They go about and beyond! They take such great care of you and your vehicle. More

by stacealu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

On a cross country road trip in our R53 FORD chassis RV and had a ‘fuel fill inlet error’ light up on dash. We followed Ford recommendations to recheck fuel cap, but all appeared good; however, error still More

by OntheRoad
Recommend Dealer
No
Employees Worked With
Didn’t catch name, 2 minute conversation
October 05, 2024

Despite the amount of work needed on my car the job was both done well and quickly. No loan vehicles were available at this time but I was delivered back to my home from the dealership and my car was deliv More

by KIWIRINGROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hensel
October 05, 2024

Luis is the BEST! Excellent Customer service, prompt service, great communications and always easy to work with. Couldn't ask for better! Thanks Luis! More

by JES7904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

The dealership was clean and the staff was pleasure to work with. Would recommend the dealership to others. More

by empacdave
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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