DePaula Ford - Service Center

I’ve always been reluctant to bring any vehicle to a dealer for fear of overpricing or unnecessary service. Needed a must-do repair that only a dealer would handle. DePaula team did the repairs for a v dealer for fear of overpricing or unnecessary service. Needed a must-do repair that only a dealer would handle. DePaula team did the repairs for a very fair price and great professionalism and excellent service and use of modern technology to keep me informed on findings, progress and completion. This is a class act and I will definitely use again I. The future! PS they also are timely on appointments - usually within 1 week which is unlike other Ford dealers in the area with 1 month wait schedules! More

We have had great experiences with DePaula ford and especially Lenny—he is attentive and knowledgeable especially Lenny—he is attentive and knowledgeable More

Lenny was professional, courteous and offered as much assistance and knowledge as possible. He helped me the first time. Went to dePaula Ford and I was happy to have him work with me the second time. T assistance and knowledge as possible. He helped me the first time. Went to dePaula Ford and I was happy to have him work with me the second time. Thank you Lenny More

The service desk associates Lenny, Luis and Chance are always helpful and a pleasure to see and get assistance from. They make me feel welcomed and taken care of. Chance even helped fill my windshield wip always helpful and a pleasure to see and get assistance from. They make me feel welcomed and taken care of. Chance even helped fill my windshield wiper fluid since it was not done at my last oil change. These guys go above and beyond (every time). Unbeknownst to the 3 mentioned or I..after leaving the shop 10/31 for having a tire replaced..I noticed the psi was never adjusted. All my tires were fairly low from the weather..and then my new tire was left at 39. My truck should of been at 32-34 for all tires but 3 were at 29 and 1 at 39. Unsure why this was not taken care of..quality service should be required. I had to stop at Stewart's after I left to adjust myself. More

Did not perform all services that were paid for. Upon leaving I happened to noticed the inspection sticker was not changed. Even though I paid for it, they got the technician and he said that he d Upon leaving I happened to noticed the inspection sticker was not changed. Even though I paid for it, they got the technician and he said that he did not do it. I wonder what else was not done? More

Came in for a quick NYS Inspection. DePaula as a brand was extremely helpful; didn't have room at Mazda for my CX-30, but were able to get me in down the street at Ford counterpart. A DePaula as a brand was extremely helpful; didn't have room at Mazda for my CX-30, but were able to get me in down the street at Ford counterpart. Also supremely fast; had barely gotten my cup of coffee before it was done. More

Found a bubble on one of my tires. Grabbed a spare from the garage and hauled it over to Depaula. Luis had me back on the road in less than an hour. A++ Grabbed a spare from the garage and hauled it over to Depaula. Luis had me back on the road in less than an hour. A++ More

Very easy transaction and fair pricing. Nice friendly staff as well! I even came from two hours away because of vehicle availability and price Nice friendly staff as well! I even came from two hours away because of vehicle availability and price More

Everyone was very friendly around the dealership. I am very happy with the service so far! I am very happy with the service so far! More

Lenny took me right in without an appointment. Had my tire repaired in less than an hour. Excellent service and friendly concerned staff. Hard to beat! Had my tire repaired in less than an hour. Excellent service and friendly concerned staff. Hard to beat! More