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2,689 Reviews of DePaula Ford - Service Center
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March 13, 2021
Service could have been better. My car was at the dealership for 6 and a half hours longer than it should have. I think that alone makes bad service. So there should be some accommodations dealership for 6 and a half hours longer than it should have. I think that alone makes bad service. So there should be some accommodations More
by bundallstheking127
Verified CustomerEmployees Worked With
Mike Demartino, Steve Kannes, Crystal Blackman
March 13, 2021
Went out of their way to make sure everything was done correctly. Vehicle was in for collision services and staff was polite and respectful. Jeff and Alicia made this experience what should be expected. correctly. Vehicle was in for collision services and staff was polite and respectful. Jeff and Alicia made this experience what should be expected. More
by JMCGIVERN0
Employees Worked With
Jeff Winny, Crystal Blackman
March 13, 2021
Both Mine & Lenny were very personable & helpful. First experience with a DePaula dealership & it was a pleasant one. I would use this dealership again for service if need be. experience with a DePaula dealership & it was a pleasant one. I would use this dealership again for service if need be. More
by wasaabe8797
Employees Worked With
Other Employees :
The two guys that shuttled me to & from the dealership were awesome. Unfortunately, I can’t remember their names. One was a black guy & and the other a young white kid. Both great and very personable , Mike Demartino
March 12, 2021
Friendly, precise in service timing. Came in for the works, plus fluid top off, also rotated tires and performed wheel alignment. While pricey, worth the service works, plus fluid top off, also rotated tires and performed wheel alignment. While pricey, worth the service More
by henmo24
Employees Worked With
March 11, 2021
Justin and Lenny are great assets to your team. They are always helpful and got me fixed up quickly. It's always a pleasure to bring my Speed3 into you guys! always helpful and got me fixed up quickly. It's always a pleasure to bring my Speed3 into you guys! More
by CHRIS.DAVIS5440
March 11, 2021
Very good friendly. No more to say. They forgot to wash the car. COVID friendly. Miss the coffee. Why no cars in showroom. Bathroom cleAn the car. COVID friendly. Miss the coffee. Why no cars in showroom. Bathroom cleAn More
by BARBOCHAMPAUGH
March 11, 2021
I was upset because when I booked the service appointment I requested multipoint inspection, oil change, tire rotation, wash/detail, state inspection & battery check and some how my wash didn’t get added, ev I requested multipoint inspection, oil change, tire rotation, wash/detail, state inspection & battery check and some how my wash didn’t get added, even though it was on my confirmation email, so I wasn’t able to get my car detailed. I was also upset because I had purchased the extended warranty from Frank, at the time of purchase last year, who had repeatedly stated that everything was covered, if something was spilled, DePaula would take care of it. I don’t recall him ever mentioning a deductible and don’t you know, the first time I try to use the warranty to fix my speaker burned by hot coffee, the warranty won’t cover it. So now I am realizing that Frank lied about multiple points to get me to buy that xxxx warranty that DePaula won’t honor now. I feel swindled and my partner wants to picket DePaula “Buyer Beware!” because of what has happened with the warranty that I really didn’t need anyway. More
by akoolwhip125
Employees Worked With
Frank Fattoruso, Josh Brogue
March 10, 2021
Customer is treated respectfully and Vehicle is done in the amount of time that is stated. Customer is kept up-to-date. Great service each time my car needs maintenance the amount of time that is stated. Customer is kept up-to-date. Great service each time my car needs maintenance More
by Barbara
Employees Worked With
Josh Brogue
March 10, 2021
DePaula made good on repairing a repair gone bad. Everyone was polite and efficient in getting the job done as quickly as possible. Very pleased with experience. Everyone was polite and efficient in getting the job done as quickly as possible. Very pleased with experience. More
by CRAIGMCNULTY
Employees Worked With
Crystal Blackman
March 10, 2021
Collision center was very helpful with getting my estimate done and to my insurance company. Work done was exceptional Staff was friendly and service was done in timely manner estimate done and to my insurance company. Work done was exceptional Staff was friendly and service was done in timely manner More
by afdlt
Employees Worked With
Frank,Jeff
