DePaula Ford - Service Center

Justin was a pleasure to work with. He helped me with a loaner car since my vehicle was going to take longer then expected. Cheers! Niki T loaner car since my vehicle was going to take longer then expected. Cheers! Niki T More

Other than missing their promise time, everyone and everything was done expertly. Crystal kept me up to date with the delay and that was greatly appreciated! I was also impressed with the cleanliness everything was done expertly. Crystal kept me up to date with the delay and that was greatly appreciated! I was also impressed with the cleanliness and the only downer wash no coffee and that I blame on Covid, maybe next time! More

Steve was very courteous, knowlegable, and helpful. The issue with my car was resolved in under 30 minutes. Thank you very much for your assistance! issue with my car was resolved in under 30 minutes. Thank you very much for your assistance! More

I like the convenience of getting my car maintenance done at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and inste at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and instead I had several other issues brought to my attention (brake pads, car alignment, radiator flush, lug nuts requiring replacement, etc.). I guess I should be grateful that these other services are suggested (and I assume really needed). I just hope that my next visit will cost me the expected $100 instead of $700+. Since I'm not the most car-savvy person, I assume that Depaula Ford has my safety in mind when recommending additional work on my car. Just hope I'm not being taken advantage of. I bought my Ford Fiesta as a used car with only 35k miles. I don't drive it much these days, and I still think of it as a new car. Guess that's why I'm surprised that I need all this maintenance work so early in the life of the car. Anyway, all the folks at DePaula Ford are personable, friendly and knowledgeable... so I defer to their judgement. More

My experience with DePaula Ford is purchase and service of my 2016 Mazda CX5. I am happy with the car and service. Employees in the service department and friendly, professional and helpful. of my 2016 Mazda CX5. I am happy with the car and service. Employees in the service department and friendly, professional and helpful. More

A very organized and easy drop off with friendly faces that are eager to help. The service department is through and quick. Lenny Farnam is great! that are eager to help. The service department is through and quick. Lenny Farnam is great! More

The service dept was able to address all my concerns & get the trk back to me in a timely manner as the shop was extremely busy. Trk runs great thanks to the technicians that wk on my trks get the trk back to me in a timely manner as the shop was extremely busy. Trk runs great thanks to the technicians that wk on my trks More

Excellent experience consistently. Service level very high . Professional service advisers. Confidence in Lenny is very high. Trust very high. Mechanics are very good and never seem to have to bring car high . Professional service advisers. Confidence in Lenny is very high. Trust very high. Mechanics are very good and never seem to have to bring car in for same repair More

As always I get courteous treatment from Lenny farnam. He always makes sure that I am satisfied with the service performed before I leave the dealership. always makes sure that I am satisfied with the service performed before I leave the dealership. More