DePaula Ford - Service Center

Professional and knowledgeable staff always takes care of our needs. No problem getting a scheduled service time to fit into my schedule. From arrival to departure I get a comfortable feeling that my se our needs. No problem getting a scheduled service time to fit into my schedule. From arrival to departure I get a comfortable feeling that my service will be done correctly in a timely manner. More

kind and knowledgable timely update love the new kind and knowledgable timely update love the new technology! He even took care of my stickers! the waiting area was clean Thank you for all kind and knowledgable timely update love the new technology! He even took care of my stickers! the waiting area was clean Thank you for all your hard work! More

Lenny and the staff did a great job. The service staff are professional and friendly. My vehicle was ready in a reasonable amount of time. are professional and friendly. My vehicle was ready in a reasonable amount of time. More

The service staff are professional and friendly. My vehicle was ready within a reasonable timeframe. The technician and accounting staff thanked me for my business. vehicle was ready within a reasonable timeframe. The technician and accounting staff thanked me for my business. More

It took a little bit longer than I thought but the quality of service met my expectation. And unfortunately, the cost was not reasonable. Next time for the similar issue, I may consider other re quality of service met my expectation. And unfortunately, the cost was not reasonable. Next time for the similar issue, I may consider other repair shop. More

Depaula Ford took my truck right in on my appointment time. Lenny my service advisor follows up on my service work to make sure I am informed as to what is going on and informs me on any cost before the time. Lenny my service advisor follows up on my service work to make sure I am informed as to what is going on and informs me on any cost before the repairs are done. More

I was very disappointed that my F150, with 9800 miles, needed the work required to correct the problem. Although everything seems to be alright for now, I will be monitoring for leaks or any other issues. needed the work required to correct the problem. Although everything seems to be alright for now, I will be monitoring for leaks or any other issues. The parts were not readily available and my truck was tied up for over 3 weeks. Lenny Farnam and Howard, in service, kept me informed and were pleasant to work with and I can't blame them for the availability of parts. My last three trucks were Ford F150's, but I will take a hard look at the competition before I buy another. More

Everybody is professional and kind. It is an overall good experience in the sales department. The low window shield fluid signal turns on within one week. I visited the service center and again it is a good experience in the sales department. The low window shield fluid signal turns on within one week. I visited the service center and again it is a good experience. The problem was fixed very quickly and the reason was explained thoroughly. More

Working with Lenny is the reason I keep coming back to Depaula for Service. He is always accommodating, knowledgeable and helpful. He always seems to go out of his way to help. Depaula for Service. He is always accommodating, knowledgeable and helpful. He always seems to go out of his way to help. More

DePaula's did a great job of getting my problems fixed. The whole job took some time, and the tech's were great at working through the problems and getting my vehicle back to me as quickly as they could! The whole job took some time, and the tech's were great at working through the problems and getting my vehicle back to me as quickly as they could! Crystal did a great job of keeping me updated and making sure everything was progressing well. She is a very professional and personable face of DePaula's customer service responsibility. More