DePaula Ford - Service Center

Lenny Farnham was awesome! Service done well and technician explained everything completely. Only issue was long wait time and expensive nature of repair. Wish parts were cheaper, but that's the wa technician explained everything completely. Only issue was long wait time and expensive nature of repair. Wish parts were cheaper, but that's the ways things are. More

The Superb customer service and service at DePaula is second to none. Lenny Farnham and his crew are on the ball and getting it done! second to none. Lenny Farnham and his crew are on the ball and getting it done! More

Excellent communication and service from both service and sales. This dealership made buying a car easy. I would definitely recommended them to anyone looking for a new vehicle. sales. This dealership made buying a car easy. I would definitely recommended them to anyone looking for a new vehicle. More

Service on vehicle was not performed after being there all day. I had to call to find out the status of my car. Service person said they would check, but never called me back. all day. I had to call to find out the status of my car. Service person said they would check, but never called me back. More

Went in for service of both my Explorer and Fusion this week and dealing with Josh was not the issue but I had to come back two on both cars because the loud sound on the Explorer was not the exhaust but t week and dealing with Josh was not the issue but I had to come back two on both cars because the loud sound on the Explorer was not the exhaust but the wheel bearing. So I lost another day without that car and then I came in the following two days after and found that the windshield fluid was not touched and my wheel locks were not put back on the rims without telling me and I only found that out as I was looking to replace it back in my glovebox. I did not get a vehicle inspection video on my fusion so not sure if I did get the works package that I came in for. Just didn’t have a good feeling when I left the dealership the four times I was this this week. More

An Oil change and tire rotation shouldn’t take 90 minutes, but other than that service was good, as usual. Thanks for the fine work. minutes, but other than that service was good, as usual. Thanks for the fine work. More

I cherish my Lincoln navigator , you have some very talented employees that I trust completely with handling my vehicle naming Lenny and Alex . It's a pleasure doing business with you thanks again Robe talented employees that I trust completely with handling my vehicle naming Lenny and Alex . It's a pleasure doing business with you thanks again Robert Bernard More

The service team collectively went to Ford and made a case on our behalf with a tire issue. Result was a very favorable outcome for this customer. All 3 on the team were polite and professional the entir case on our behalf with a tire issue. Result was a very favorable outcome for this customer. All 3 on the team were polite and professional the entire time. More

Lenny Farnam was awesome. So was the tech who fixed my Fusion. These guys r a big asset to ur dealership. Give them a raise!! Fusion. These guys r a big asset to ur dealership. Give them a raise!! More

lenny is a good guy and I trust him he is very helpful he never makes you feel less of a person because you don't know about cares never makes you feel less of a person because you don't know about cares More