DePaula Ford - Service Center

Incredible Service I love bringing my car here. Great service, excellent staff and they keep you informed on the progress. Billy was our service rep and he is fantastic. I love bringing my car here. Great service, excellent staff and they keep you informed on the progress. Billy was our service rep and he is fantastic. More

Excellent I find friendly atmosphere.Everyone was nice in the communication and in the way of making it feel good.From the moment I got to the place and to the I find friendly atmosphere.Everyone was nice in the communication and in the way of making it feel good.From the moment I got to the place and to the end when I got my car everything went great.Thanky. More

Professional, friendly, courteous I found all employees friendly and helpful. They asked what I needed and offered help whether it was their job or not. Everyone was courteous and very I found all employees friendly and helpful. They asked what I needed and offered help whether it was their job or not. Everyone was courteous and very professional. Service Consultant Lenny Farnam took me to my car after service. I didn't have to search for it. He asked if I had any questions and explained how to set channels on my radio when I said I was having trouble doing it. Very helpful. More

service very friendly and knowledgeable. I feel confident bringing my vehicle in to be serviced without being pressured to have extra service tagged on. e very friendly and knowledgeable. I feel confident bringing my vehicle in to be serviced without being pressured to have extra service tagged on. everything explained. More

#15BLACKMAMBA spot on service working with the service department is always a pleasure no hassle and the techs always treat my car with respect I would recommend spot on service working with the service department is always a pleasure no hassle and the techs always treat my car with respect I would recommend to others More

Excellent Service I have been taking my 2006 Ford Escape to DePaula (fomerly Orange Motors) for years. It's great to have Lenny back on Ford service from Mazda. After I have been taking my 2006 Ford Escape to DePaula (fomerly Orange Motors) for years. It's great to have Lenny back on Ford service from Mazda. After my visit my vehicle runs like new. More

Back wiper blade broke off the back of Ford C-Max. Did not have an appointment but stopped in a bit before noon on a Tuesday. Interviewed with service tech very quickly. He was cheerful friendly profes Did not have an appointment but stopped in a bit before noon on a Tuesday. Interviewed with service tech very quickly. He was cheerful friendly professional and efficient. Gave me an estimate on price and timing but warned me that upon examination of the damage there might be a bit higher cost. Work was completed without any additional cost and in 1/2 the time estimated. After getting the word from my tech that all was done I was paid and out in 10 minutes. Tech had had my car brought to service door so I stepped out of shop and into my car. Great service tech and great job done. Thank you. More

Billy is Great Billy was great kept me up to date at all times. I'll be back if anything is needed in the future for sure because of him. Billy was great kept me up to date at all times. I'll be back if anything is needed in the future for sure because of him. More

Oil change Thank you to M. DeMartino and Francis (and staff) for handling my recent oil change and looking after my vehicle with professionalism. I look forward Thank you to M. DeMartino and Francis (and staff) for handling my recent oil change and looking after my vehicle with professionalism. I look forward to continuing to have my vehicle serviced at this location and working with the staff for all of my future needs. More

customer service excellent- from phone to manager I called them because I had always gone to ORange Ford in LAtham- after being treated like they couldn't be bothered with me when I called for an app I called them because I had always gone to ORange Ford in LAtham- after being treated like they couldn't be bothered with me when I called for an appointment- I went to DePaula- an absolutely different experience from the appointment call through pick up and the technicians. Highly recommend! More