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DePaula Ford - Service Center

Albany, NY

4.6
2,579 Reviews

2,579 Reviews of DePaula Ford - Service Center

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February 16, 2021

I come in to this dealership for both of my Mazda vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. More

by crobilla
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2021

Great service . Justin greeted me told him what i needed he set me up with josh and all went well thank you. in and out. More

by GPANTUOSCO1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
February 16, 2021

I went to DePaula ford for service for my wife's explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. More

by JIMW6026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2021

THIS IS TNE ONLY PLACE I NEED TO FOR SERVICE ANYTIME ITS LIKE IM FAMILY AND I ALWAYS HAD GOOD SERVICE HERE FOR ANY CAR I HAD More

by COOLMARV67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Demartino
February 15, 2021

My Nissan was taken in and taken care of in a timely manner. Lenny very pleasant and caring and made sure I was taken care of. More

by BSUE12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2021

Hello. I brought my vehicle in to be serviced at DePaula Ford. Service representative Lenny Farnam helped make my vehicle service experience a pleasant one. Lenny listened to what I was saying and asking, p More

by LCROE133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2021

Every time I go to Depaula Ford they give the best service. As I always get with my truck as well. I will continue to to use their service. More

by TMASSE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
February 14, 2021

Lenny and Josh were very good to deal with. Your surveys are very frustrating to have to deal with because you insist on all these other words that I don't need in order to submit it. If that is the case I More

by CBRADT001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
February 14, 2021

DePaula Ford is an extremely well run dealership. Jayson Newell their General Sales Manager is true professional and makes the buying experience very enjoyable. Their service department is also very well ru More

by PORTSCHUYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Newell Sr., Josh Brogue
February 13, 2021

My Escape had a recall of a recall and was at DePaula for two full days and did not need fixing. 25 words not enough. More

by SHIRLYBOB230
Recommend Dealer
No
Employees Worked With
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