DePaula Ford - Service Center

Great service as always Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital distr Got and oil change and tire rotation. Was in and out in about 35 minutes and they threw in a carwash. The best dealer service around the capital district More

The service was excellent including the reasonable price. I went there to fix toe link which was one of recall items and they also found my car would need an oil change soon. I let them take care of both r I went there to fix toe link which was one of recall items and they also found my car would need an oil change soon. I let them take care of both recall item and oil change with synthetic. Both items were done in time and the price of synthetic oil change was reasonable too. More

Great Experience The Service department at DePaula Ford is fantastic. For some many years we have had to tolerate other service departments at other dealerships. Those The Service department at DePaula Ford is fantastic. For some many years we have had to tolerate other service departments at other dealerships. Those experiences were horrible! For this appointment, our service advisor was new. I believe his name was Billy. He did a great job. He listened to us, as far as what we needed service to do. He kept us informed. Our car was ready within the time he told us. More

Highly recommended Highly recommended. Lenny was fantastic in service. He is very good at dealing with his customers. He treats them like family. He is kind and consi Highly recommended. Lenny was fantastic in service. He is very good at dealing with his customers. He treats them like family. He is kind and considerate. More

DePaula Ford The staff was very personable and professional. They explained everything they were going to do. I like the board where they keep track of the people The staff was very personable and professional. They explained everything they were going to do. I like the board where they keep track of the people waiting and are aware how long they have been there. They did nor try to sell me anything I didn't need.I won't go to places that do. The wait was reasonable, the water and other treats were appraciated. More

Great workmanship, positive staff, easy to deal with I had an accident and chose DePaula Ford to fix my car. Even though I own a Honda, they were recommended and I found them most helpful after comparing I had an accident and chose DePaula Ford to fix my car. Even though I own a Honda, they were recommended and I found them most helpful after comparing them to other collision centers. Excellent service and friendly, knowledgeable staff made my experience as positive as it could be. More

Excellent customer care & workmanship just very polite & helpful people. It's a pleasant environment while you wait, coffee, snacks, fresh fruit, and water. i would recommend DePaula to a just very polite & helpful people. It's a pleasant environment while you wait, coffee, snacks, fresh fruit, and water. i would recommend DePaula to a friend. More

Fantastic Service! My hat is off to DePaula Ford! Lenny Farnam was terrific in providing the Gold Standard of Service! Never in my 70 years of driving and owning for t My hat is off to DePaula Ford! Lenny Farnam was terrific in providing the Gold Standard of Service! Never in my 70 years of driving and owning for the first time my Second Ford! My first ford was a 1949 Ford Flat Head Six 2 Door and built like a tank. Having been a Jeep owner in between I was told to give the Ford Explore a shot. So far it has been a great experience except for loss of AC which with only 30,000 miles was a bummer. But thanks to Lenny and your service staff and providing me with a loaner car. (Blessing) It went very smooth. Thanks again to your team. You have me as a client for the next 30 years. More

Excellent experience! My experience was great! I was in and out very quickly the tech Kevin went above and beyond to make sure everything was done right and even notified m My experience was great! I was in and out very quickly the tech Kevin went above and beyond to make sure everything was done right and even notified me that I had a couple punctures in my tires. 10/10 would definitely recommend! More

Service I had great service. I went into the service department to get my battery checked, and they too, care of it right away. They also informed me of a re I had great service. I went into the service department to get my battery checked, and they too, care of it right away. They also informed me of a recall on my Explorer and had that taken care of while my truck was in the shop. More