DePaula Ford - Service Center

My wife and I have had great experiences with Service department. Very efficient and friendly. Justin was especially helpful on my last visit. Thanks to everyone! department. Very efficient and friendly. Justin was especially helpful on my last visit. Thanks to everyone! More

Courteous service, transparency of work and fast service. Requested 30k mile service package which I was told is the works pkg. 30k service included the cabin filter change per the ford app. My bill showed Requested 30k mile service package which I was told is the works pkg. 30k service included the cabin filter change per the ford app. My bill showed a separate cost for the cabin filer of $65. This is misleading on DePaulas and Fords part and should be fixed More

Justin was a pleasure to work with. He helped me with a loaner car since my vehicle was going to take longer then expected. Cheers! Niki T loaner car since my vehicle was going to take longer then expected. Cheers! Niki T More

It’s always a pleasure to go to DePaula Ford and have my vehicle serviced. I have never experienced a great team they have. I appreciate the service people and the cashiers. vehicle serviced. I have never experienced a great team they have. I appreciate the service people and the cashiers. More

Other than missing their promise time, everyone and everything was done expertly. Crystal kept me up to date with the delay and that was greatly appreciated! I was also impressed with the cleanliness everything was done expertly. Crystal kept me up to date with the delay and that was greatly appreciated! I was also impressed with the cleanliness and the only downer wash no coffee and that I blame on Covid, maybe next time! More

I like the convenience of getting my car maintenance done at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and inste at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and instead I had several other issues brought to my attention (brake pads, car alignment, radiator flush, lug nuts requiring replacement, etc.). I guess I should be grateful that these other services are suggested (and I assume really needed). I just hope that my next visit will cost me the expected $100 instead of $700+. Since I'm not the most car-savvy person, I assume that Depaula Ford has my safety in mind when recommending additional work on my car. Just hope I'm not being taken advantage of. I bought my Ford Fiesta as a used car with only 35k miles. I don't drive it much these days, and I still think of it as a new car. Guess that's why I'm surprised that I need all this maintenance work so early in the life of the car. Anyway, all the folks at DePaula Ford are personable, friendly and knowledgeable... so I defer to their judgement. More

Steve was very courteous, knowlegable, and helpful. The issue with my car was resolved in under 30 minutes. Thank you very much for your assistance! issue with my car was resolved in under 30 minutes. Thank you very much for your assistance! More

My experience with DePaula Ford is purchase and service of my 2016 Mazda CX5. I am happy with the car and service. Employees in the service department and friendly, professional and helpful. of my 2016 Mazda CX5. I am happy with the car and service. Employees in the service department and friendly, professional and helpful. More

A very organized and easy drop off with friendly faces that are eager to help. The service department is through and quick. Lenny Farnam is great! that are eager to help. The service department is through and quick. Lenny Farnam is great! More