2,373 Reviews of DePaula Ford - Service Center
I have been to many dealerships before and will never use anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my anyone else going forward. Best experience I have ever had with a dealership. The were more than helpful and understanding not only when I dropped my vehicle off but more importantly when I arrived to pick it back up. They didn’t charge outrageous diag fees for things that may have taken minutes to diagnose and made sure they vested time into the actual issues. Previous dealer stated there was no issue even with noises present then charged a fee. I received a text shortly after my appointment time from Billy exactly when he said he was going to with an update and expected completion time. More
Very pleased with DePaula Ford's service The dealer (Lazare) in Albany, NY from which I bought my 2013 Lincoln MKZ Hybrid closed its doors two months after I bought the car. I decided to tak The dealer (Lazare) in Albany, NY from which I bought my 2013 Lincoln MKZ Hybrid closed its doors two months after I bought the car. I decided to take my Lincoln to Orange Motors, later purchased by De Paula, for routine service. I have been very satisfied with the people at DePaula. I have had all routine service done there, as well as buying tires and other parts for the car. I can highly recommend DePaula Ford. More
Service Recently had my vehicle in for routine maintenance plus some add ons. I was completely satisfied with the completed job. When I had questions they we Recently had my vehicle in for routine maintenance plus some add ons. I was completely satisfied with the completed job. When I had questions they were answered in a way that I could understand. More
Honesty Len is always up front when it comes to dealing with issues. Explanations are always clear and concise. My go to service rep for my Mustang. Len is always up front when it comes to dealing with issues. Explanations are always clear and concise. My go to service rep for my Mustang. More
Service was impeccable, advisor Billy Pine was genuinely helpful. It’s always nice to feel respected and treated fairly. Thank You for an easy service visit. helpful. It’s always nice to feel respected and treated fairly. Thank You for an easy service visit. More
Great service Had a great service experience. Service advisor was friendly and courteous. Definitely recommend this dealership! The car was clean and parked in a co Had a great service experience. Service advisor was friendly and courteous. Definitely recommend this dealership! The car was clean and parked in a convenient location when I arrived to pick up. More
Transmission Service Had an issue with my transmission and Danny got me right into the garage, ran a diagnostic, and then completed estimate repairs - and the final bill w Had an issue with my transmission and Danny got me right into the garage, ran a diagnostic, and then completed estimate repairs - and the final bill was $40.00 less than the estimate !!! How's that for service !!! I'd say OUTSTANDING !! More
Extremely responsive Service Team I had an appointment for 9/23/2019, however I had an issue with low tire pressure. I called Lenny in Ford Service, and he was able to fit me in to acc I had an appointment for 9/23/2019, however I had an issue with low tire pressure. I called Lenny in Ford Service, and he was able to fit me in to accomplish a recall, minor repair work and a set of tires and NYS inspection done on Saturday. I appreciate the consideration as I roeciously used Orange Ford for fifteen years, first with a. Mazda and Ford Family since 2004. a decade and subsequently left to Metro Ford. They were a work convenience, yet much better service than Orange. I am extremely pleased with the DePaula Service as it is closest to home. I have been extended rental vehicle courtesy when a repair couldn’t be completed in one day. Thanks so mich! More
Service It was an enjoyable service appointment everything went smooth I was in and out in a timely manner I was updated on how my vehicle was doing I will no It was an enjoyable service appointment everything went smooth I was in and out in a timely manner I was updated on how my vehicle was doing I will not go anywhere else More
Fair but long I had a destroyed transmission in a 2014 Fusion Titanium. It was covered under warranty, but the process was horrendous. A week to diagnose the proble I had a destroyed transmission in a 2014 Fusion Titanium. It was covered under warranty, but the process was horrendous. A week to diagnose the problem but taking the transmission apart piece by piece. Then waiting on someone from Ford to come take pictures and to decide if they would cover it. Then wait on multiple parts, because can’t just replace the entire sealed transmission, have to replace the broken parts. Then rebuild it, reinstall, then test drive several times. This took 32 days! Yes 1 month and 2 days. Joe Schmo shop has a 1 week turnover. That being said, DePaula did give me a loaner car for the entire time, for that I am grateful. I did receive 1 update in the beginning, then I had to call several times for updates. IDK, I guess I’m expecting to much. I have been a loyal Ford fan since buying my very first car from Orange Ford in 1988. 5 cars/trucks later, I’m still a fan. More