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This rating includes all service center reviews, with more weight given to recent reviews.
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2,373 Reviews of DePaula Ford - Service Center
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November 28, 2019
2017 F-150 4x4 front end problem not covered by warranty Corporate Ford should have covered my repair under warranty given that the part is directly responsible for engaging the front hub of the four wheel d Corporate Ford should have covered my repair under warranty given that the part is directly responsible for engaging the front hub of the four wheel drive. The truck just had 38,000. Miles and is still under drive train warranty and the hub engaging is the drive train. The dealer was excellent and staff were professional. Ford corporate does not seem to be standing behind their product. Dealer and other non dealer mechanics said this is a common problem for this part to fail. More
by Ford owner for 30 years
Employees Worked With
Unknown
November 27, 2019
Highly Recomend! Best service in the capital Highly recommend. Best service in the capital district. I have been there a few times and they have been extremely helpful. Always great customer s Highly recommend. Best service in the capital district. I have been there a few times and they have been extremely helpful. Always great customer service. More
by Rick001ross
Employees Worked With
Josh
November 27, 2019
Kind, quick & fast When I drove into service I was immediately greeted with Service writer Billy Pine. He asked all the right questions and got me in and out quickly. I When I drove into service I was immediately greeted with Service writer Billy Pine. He asked all the right questions and got me in and out quickly. I would highly recommend DePaula Ford to everyone. Thank you Billy for your kindness. More
by misty1757
Employees Worked With
Billy Pine - service writer
November 26, 2019
Always quick and work done correctly DePaula made car buying a pleasure. But after buying, service is what's important. They always accommodate my times. I drive right inside the shop and DePaula made car buying a pleasure. But after buying, service is what's important. They always accommodate my times. I drive right inside the shop and get the work order written up right away. The service is qiuck, and while you wait, there is coffee and snacks and free WiFi. I recommend this dealer More
by kgerfin217
Employees Worked With
November 21, 2019
A friendly and efficient place -- plus they always have apples right next to some sweet treats for a snack while you wait...everyone is always so nice. . apples right next to some sweet treats for a snack while you wait...everyone is always so nice. . More
by fordescapeguy
Employees Worked With
November 19, 2019
Lenny is the best! I enjoy bringing in my vehicle especially when the service advisor Lenny is there. He is always welcoming, reviews what is needed and is thorough. I enjoy bringing in my vehicle especially when the service advisor Lenny is there. He is always welcoming, reviews what is needed and is thorough. More
by gpimente
Employees Worked With
Service Dept. - Lenny
November 18, 2019
Had warranty service and recalls . All completed in a timely manner. Quick and professional service . All questions were answered . When returning my loaner truck ( it is nice to have the same vehicle yo timely manner. Quick and professional service . All questions were answered . When returning my loaner truck ( it is nice to have the same vehicle you drive) my truck was brought up and running. Nice touch . More
by arb989
Employees Worked With
Michael DeMartino
November 18, 2019
Hands down best service got me in and out a pleasure to do business with. Ron was happy to help me one of the mechanics got right on the job out in no time do business with. Ron was happy to help me one of the mechanics got right on the job out in no time More
by Bill
Employees Worked With
Ron in service , Paul Archer
November 18, 2019
State Inspection I was on time for my scheduled oil change and they were timely with the inspection. They did a good job. My service rep and the cashier were both ve I was on time for my scheduled oil change and they were timely with the inspection. They did a good job. My service rep and the cashier were both very polite and friendly. More
by Doc Holiday
Employees Worked With
Other Employees :
I failed to get the name of the service rep that handled me and my vehicle. I hope it was one of the above., Danny Mojica
