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2,582 Reviews of DePaula Ford - Service Center
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April 05, 2021
The people that work at ford are always friendly and The people that work at ford are always friendly and professional. So far I never had an issue with ford. Keep up the good work. The people that work at ford are always friendly and professional. So far I never had an issue with ford. Keep up the good work. More
by ROBINST0206
Verified CustomerEmployees Worked With
Crystal Blackman
April 05, 2021
Always a great experience. Setting up the appointment was fast and friendly. Arriving to a quick sign in and wait time. Recap video while waiting also a huge plus. Left happy. fast and friendly. Arriving to a quick sign in and wait time. Recap video while waiting also a huge plus. Left happy. More
by TODDKENNEDY5
Employees Worked With
Josh Brogue
April 05, 2021
My husband got his oil changed. They dented his car on the lift. The tech took pictures and said a manager would call us on Monday. We didn’t not hear from anyone until Tuesday after we left multiple mess the lift. The tech took pictures and said a manager would call us on Monday. We didn’t not hear from anyone until Tuesday after we left multiple messages. My husband brought his car back to be fixed and they didn’t have a rental ready as they stated. They finally brought out an old car with a check engine light on and a window that wouldn’t roll up. Eventually they did find him a drivable car for him. More
by TEGANHAZELTON
Employees Worked With
I don’t know the name of employees
April 05, 2021
Did not perform task that was scheduled. Did not return email complaint either. Took half a day on a Saturday and now need to get work done elsewhere. email complaint either. Took half a day on a Saturday and now need to get work done elsewhere. More
by MDREHER
Employees Worked With
Crystal Blackman
April 05, 2021
The service I receive every time I get my care service is great! The people in the service department are the best, I tell everyone I know, also make sure that their next purchase of their car is there, grea great! The people in the service department are the best, I tell everyone I know, also make sure that their next purchase of their car is there, great service department! More
by LOVEMYDOGS010
April 05, 2021
I went to DePaula Ford on 4/3/21 without an appointment, because a rear tire had a thumping sound, which occurred at 7pm Friday night before. I am so pleased as usual with the service; it was fixed as soon because a rear tire had a thumping sound, which occurred at 7pm Friday night before. I am so pleased as usual with the service; it was fixed as soon as possible, the damaged tire replaced with a new tire, sooner than I expected on a day Service Dept was booked. I always recommend buying or leasing there to anyone I know, because of the high level of customer service, which I have not found elsewhere. I am leasing Ford Ecosport, been happy in past three years, especially with high adjustable driver's seat. I especially found service person Crystal very helpful. Really, on the busy weekend of Saturday before easter Day, one could not be more pleased. More
by ANOUKH3
Employees Worked With
Crystal Blackman
April 04, 2021
Amazing service, Justin greeted me and took care of my truck while micheal Demartino made sure I was taken care of and happy! Will always take all my cars and trucks to depaula Aslong as these two are the truck while micheal Demartino made sure I was taken care of and happy! Will always take all my cars and trucks to depaula Aslong as these two are there! More
by BILLY.P.KANAS
April 04, 2021
Brought the excursion in for a vibration in the drivetrain. Crystal is always attentive and work was performed in timely fashion. Pricing is competitive with independent shops and more reliable drivetrain. Crystal is always attentive and work was performed in timely fashion. Pricing is competitive with independent shops and more reliable More
by RREINERS
Employees Worked With
Crystal Blackman
April 03, 2021
Great customer service no matter the department. Glen Cummings is a salesman with total integrity which has ended in my family purchasing/leasing 4 cars in the past 6 years. Cummings is a salesman with total integrity which has ended in my family purchasing/leasing 4 cars in the past 6 years. More
by LMURPH1014
Employees Worked With
Ron Bissonette
April 03, 2021
Got an inspection appointment within ine day of calling. I was in and out in just about 30 minutes. Everyone I interacted with was friendly and helpful I was in and out in just about 30 minutes. Everyone I interacted with was friendly and helpful More
by MOLLYMDANIELS
Employees Worked With
Mike Demartino
