DePaula Ford - Service Center

I am happy to say my suv service and NYS inspection was completed in the time promised. This time I did not experience any type of upsale of additional types of service. I was hesitant to go back to DePau completed in the time promised. This time I did not experience any type of upsale of additional types of service. I was hesitant to go back to DePaula Ford for service, I had a previous bad visit when I had my Mazda. But it looks like it may have turned around. Good job. More

A Helping Hand Great Service! Needed service on a warranty item, they were very busy but fit me in and my car is up and running. Thank you Lenny Great Service! Needed service on a warranty item, they were very busy but fit me in and my car is up and running. Thank you Lenny More

The service department was very friendly& helpful. The wait time was how long they said it would be. I recommend DePaula to everyone. I love my truck. wait time was how long they said it would be. I recommend DePaula to everyone. I love my truck. More

Work done for top dollar The work was done as they stated, but it took 5 days with no call back on what was wrong with the truck. I had to call them. The repairs were done w The work was done as they stated, but it took 5 days with no call back on what was wrong with the truck. I had to call them. The repairs were done without any more problems in a timely manner. The cost was at the top end of estimates from other dealers in the area. Other dealers were cheaper, but I felt more comfortable bringing to DePaula. More

Great service In my experience the service techs at DePauls are excellent at their job. Billy Pine listened to my concerns and was able to answer my questions in a In my experience the service techs at DePauls are excellent at their job. Billy Pine listened to my concerns and was able to answer my questions in a manner I could easily understand. I would not hesitate to recommend their service. More

Service on 10/12/19 & 12/7/19 I am very satisfied with the service I have received on my Escape at DePaula Ford. Billy Pine is a very courteous, professional and friendly Service I am very satisfied with the service I have received on my Escape at DePaula Ford. Billy Pine is a very courteous, professional and friendly Service Advisor. He is very helpful and assures you get the best service possible. It's nice to deal with someone who enjoys their job and treats customers with respect. More

Winter tires. Billy Pine was able to recommend excellent snow tires for my 2016 Fusion SE. I had asked about snow tires in July 2019. I called him in November 201 Billy Pine was able to recommend excellent snow tires for my 2016 Fusion SE. I had asked about snow tires in July 2019. I called him in November 2019., he had retained all the information about our conversation concerning the tires. Mr. Pine made this into a 1,2,,3, situation. No problems ordering the tires & installing them. More

Mike Tiano in the service department did a great job. He was responsive, prompt and organized. While others helped, Mike went above and beyond. Michael Lang was responsive, prompt and organized. While others helped, Mike went above and beyond. Michael Lang More

Excellent service Lenny in service dept gave me exceptional service. Quick and efficient. I appreciate it and will return. Lenny was attentive and followed throu Lenny in service dept gave me exceptional service. Quick and efficient. I appreciate it and will return. Lenny was attentive and followed through on every detail. More

Great experience at DePaula recently. Service Manager Fred Jacobs took great care of me and my car. A longstanding issue with my hill start assist feature was quickly troubleshot by your expert techs an Fred Jacobs took great care of me and my car. A longstanding issue with my hill start assist feature was quickly troubleshot by your expert techs and finally resolved. More