DePaula Ford - Service Center

everyone in the service department was very helpful and worked continuously to locate the issue with my truck. Electrical issues are the worst to diagnose and howard was up to the task. The loaner vehicle worked continuously to locate the issue with my truck. Electrical issues are the worst to diagnose and howard was up to the task. The loaner vehicle i was given met my needs and mike d stayed in touch with me throughout the process even when he was home with a sick child, he found the time to reach out. . Alex was also very helpful during this event. More

Prompt service Everything I would have expected for service. Service Rep was straight forward with recommended maintenance suggestions. This is where I routinely tak Everything I would have expected for service. Service Rep was straight forward with recommended maintenance suggestions. This is where I routinely take my vehicle for any service. More

Wonderful! Quick! Comfortable Sitting room........ I have never had a bad experience at De Paula. The service has been exemplar and the employees have been courteous , kind, and respectful. Lenny is wo I have never had a bad experience at De Paula. The service has been exemplar and the employees have been courteous , kind, and respectful. Lenny is wonderful....................yo are very fortunate to have him on board! More

Last service visit The service staff was great. Helpful in letting me know what was covered under extended warranty. i would definitely recommend DePaula Ford to friends The service staff was great. Helpful in letting me know what was covered under extended warranty. i would definitely recommend DePaula Ford to friends and family. More

Very Good I have a 2014 F350 power stroke, I have had all my service done at De Paula Ford. Ron the service manager has been a pleasure to work with along with I have a 2014 F350 power stroke, I have had all my service done at De Paula Ford. Ron the service manager has been a pleasure to work with along with the mechanics, never have been disappointed, great service. More

Pleasant experience. Very efficient, professional, service was done in the time stated. Every thing was explained in a manner I could understand. Check out was quick and e Very efficient, professional, service was done in the time stated. Every thing was explained in a manner I could understand. Check out was quick and easy. More

Repairs were made on time and as promised Excellent people to purchase from and follow up top ten. Great place for seniors to purchase and service their vehicle. Hour drive for us and we pas Excellent people to purchase from and follow up top ten. Great place for seniors to purchase and service their vehicle. Hour drive for us and we passed many Ford dealers along the way to do business with DePaula and we were not disappointed. More

The customer service Alex provided was outstanding. The loaner provided was clean and brand new and Nate was very attentive to my concerns. Although I thought the ordering and repair itself took a bit lon loaner provided was clean and brand new and Nate was very attentive to my concerns. Although I thought the ordering and repair itself took a bit longer than needed and the communication wasn’t great during the job I felt they had my safety in mind above everything. I am satisfied with the experience. More

6 month service Friendly customer service. Lenny and staff always take care of me. Have been using same service dept. for 10 years and I am always happy with the expe Friendly customer service. Lenny and staff always take care of me. Have been using same service dept. for 10 years and I am always happy with the experience. More

Scheduled Oil change service My car was taken in at the scheduled time, the service was performed in the time estimated . the waiting area was comfortable and clean, coffee and sn My car was taken in at the scheduled time, the service was performed in the time estimated . the waiting area was comfortable and clean, coffee and snacks were provide. Over all the service experience was very pleasant. There is still an issue with the tire sensor fault indicator but i remains intermittent - only coming on during rainy weather. More