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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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February 25, 2020

Service was timely and proffesional.Justin and alex and Service was timely and proffesional. Justin and alex and tiffany are a good team. Did not get a service video though. Maybe next time. See you in t More

by Chris mc
Recommend Dealer
Yes
Employees Worked With
Alexander haynes
Feb 19, 2022 -

Chris mc responded

Lenny has been around for years remembers ppl. Keeps things moving behind the counters.

February 24, 2020

Was cordially greeted by a staff member when I first arrived. Then met with Lenny who wrote up my service order (Annual inspection). He explained my wait time which I really appreciated that. Once compl More

by gpimente
Recommend Dealer
Yes
Employees Worked With
Service advisor - Lenny
Feb 24, 2020 -

DePaula Ford responded

We are elated to know that Lenny was such a pleasure to work with during your time spent at the dealership! We strive to have excellent customer care at all times to ensure that everyone like family. Thank you for the five-stars and recommendation!

February 21, 2020

They were accurate as to how long the replacement would take. I have to go there quite frequently as I have an open recall on my work vehicle. Staff is always friendly and attentive to everything. More

by Rblaauw
Recommend Dealer
Yes
Employees Worked With
Fran
Feb 21, 2020 -

DePaula Ford responded

Thank you so much for taking the time to leave a review with us on your overall experience at the dealership.We appreciate the five-stars and recommendation.

February 21, 2020

Oil change/tire rotation Excellent service and attention to detail. The staff is always friendly and go out of their way to help.We have purchased three vehicles her and plan More

by shackt2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Brickley
Feb 21, 2020 -

DePaula Ford responded

We are elated to know that each time you visit the dealership it is a five-star experience. We appreciate your feedback and look forward to seeing you again! Take care!

February 20, 2020

Very professional talented team I had the pleasure to work with second to none service and respect will deal with you folks again have had 2 inquiries already 👍 More

by Deerhunter
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Frank the technical guy who showed me my truck
Feb 20, 2020 -

DePaula Ford responded

We appreciate the feedback! We strive to have great customer care at all times to ensure that everyone has a fantastic experience. Thank you for the recommendation and five-stars!

February 20, 2020

Exceptional I am so pleased that I purchased my Ford F-150 at Depaula! The sales and service have been exceptional. Special thanks to Mike, Justin & the whole ser More

by snaves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Feb 20, 2020 -

DePaula Ford responded

Snaves, we are the thrilled to know that your overall car buying experience with the team was a positive one! Congrats on your Ford F-150! If you ever need anything, be sure to let us know. Welcome to the DePaula Ford family!

February 13, 2020

They always take good care of me and my car and that is why I keep going back crystal always does a great job on getting me in and out in good time More

by joe.gardy
Recommend Dealer
Yes
Employees Worked With
Service
Feb 13, 2020 -

DePaula Ford responded

Joe, we are thrilled to know that Crystal is a pleasure to work with any time you visit the dealership. We strive to have excellent customer care and your feedback reflects that. We appreciate the feedback and five-stars!

February 13, 2020

Recall on my brand new car (850 miles) Recall done fast and fast. In and out in 90 minutes. Service people friendly. They all seem to know their jobs well and are very competent, More

by Johnntravis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2020 -

DePaula Ford responded

Thank you, for your five-star feedback, Johnntravis! We appreciate it very much!

February 10, 2020

Great Service Since the Day I purchased my car in August of 2018, I have had Fabulous Customer Experience. Starting with the salesman, Carl Brickley, who was there More

by Loretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal B. from service, Carl Brickley
Feb 10, 2020 -

DePaula Ford responded

Loretta, we are thrilled to know that the customer care that you received was top-notch! We strive to have excellent customer care at all times to ensure that everyone is treated like family. We appreciate your feedback and hope to see you around soon. Take care!

February 09, 2020

The service was excellent overall. I was only in for minor maintenance for my first time with this vehicle but was treated as a loyal, experienced customer. More

by Dris1431
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Feb 10, 2020 -

DePaula Ford responded

Thank you for sharing feedback with us! We are happy to know that your overall Service experience was top-notch! If you ever need anything, let us know. Take care!

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