DePaula Ford - Service Center

Great Service! I like the video that they sent, while they check your car. Everything was explained to us, and what's the expectation. My family enjoys the food too. they check your car. Everything was explained to us, and what's the expectation. My family enjoys the food too. More

Lenny in Service Dept. always goes above and beyond expectations. He keeps us well informed and service is always timely. Your service dept is the best. expectations. He keeps us well informed and service is always timely. Your service dept is the best. More

I’ve never been disappointed with my service. Staff very informative and kind. Wait can be long for oil change but they provide refreshments and TV informative and kind. Wait can be long for oil change but they provide refreshments and TV More

I had a list of roughly 25 things that needed done for my 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they've ever seen. Lenny took me in and listened to everyt 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they've ever seen. Lenny took me in and listened to everything I had on my list, I walked him to my trunk and showed boxes of Ford parts I wanted swapped out. They let me have a 2020 Escape courtesy loaner for four full days. They called me frequently to update me on what's up with my vehicle. They were fantastic with that all the way around. Pickup of the vehicle went promptly! Lenny was very good at separating my invoices, delivering my vehicle to me, and exchanging back my rental. Everything was almost seamless. I would say the ONLY reason I dropped this a star is because the area around my driver side door handle, the clear coat on it was scratched like no tomorrow. I don't know what happened but it definitely wasn't like that prior to dropping it off. Overall, very good experience minus that one issue. Will definitely be going back in the fall to have my brake pads changed and oil changed. More

Making a bad situation better. When the check engine light came on I never expected that the motor would have to be rebuilt. A loner car was available and the service advisor Alex k When the check engine light came on I never expected that the motor would have to be rebuilt. A loner car was available and the service advisor Alex kept me informed through the entire process. Alex's professionalism and courtesy made the experience more tolerable and easier to deal with. More

Brought truck in for four wheel alignment and state inspection was available to get appointment for after work and in and out in hour and half. Found out long time ago to use dealership for alignments inspection was available to get appointment for after work and in and out in hour and half. Found out long time ago to use dealership for alignments More

Great dealership sales and service bothMy purchase was Great dealership sales and service both My purchase was easy and fast my vehicle was exactly what I wanted I have been back for routine mainten Great dealership sales and service both My purchase was easy and fast my vehicle was exactly what I wanted I have been back for routine maintenance and it was done well and timely A++++Dealership More

Quick for oil change and recall for my truck I got to see my favorite guys (mike bowers w/ an "s" and Marat who is now works in a finance (congrats marat for climbing up the ladder) I came for my I got to see my favorite guys (mike bowers w/ an "s" and Marat who is now works in a finance (congrats marat for climbing up the ladder) I came for my first oil changed, tire rotation and also they did my recall - those guys are superior and did all that work - appt was at 1130, and I left by 12:40. GREAT JOB DEPAULA FORD. More

Called for state inspection and was given an appointment 30 minutes later. Was in and out within a hour. A happy customer. Thanks to the service department. 30 minutes later. Was in and out within a hour. A happy customer. Thanks to the service department. More

Brought my truck in for Recall and Wrench light on. Paid $150 to fix the light and still comes on. Bringing it back in on Friday. $150 to fix the light and still comes on. Bringing it back in on Friday. More