DePaula Ford - Service Center

I have given at least 3 reviews since I have been to DePaula for service.As I stated before The service I received from the time I entered the dealership until the time I left I was completely satisifie DePaula for service.As I stated before The service I received from the time I entered the dealership until the time I left I was completely satisified. More

Generally i had a very good experience except the last time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want t time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want to have to buy tires on a leased vehicle, so I did. When i went to cash out the service person didn't go over the analysis before and after page and probably for good reason. He briefly mentioned it. Out of the 15 or so sections on the analysis, the sections were green in the before section and only 1 spot was red. So I feel I was told to get a service I definitely did not need. $130.00 lesson learned. I would have given a 5 if I wasn't over sold. More

Very professional friendly. Each member knew what they were talking about, made you feel welcomed. I would not hesitate to take my car back there. were talking about, made you feel welcomed. I would not hesitate to take my car back there. More

They hade my truck for 13 working days due to waiting on parts. Out of their control. After picking the truck up I had to go back because the tech did not reset the oil change app parts. Out of their control. After picking the truck up I had to go back because the tech did not reset the oil change app More

I received excellent customer service at this Mazda dealership. I would highly recommend them, and the service department is one reason I have purchased many Mazda cars. dealership. I would highly recommend them, and the service department is one reason I have purchased many Mazda cars. More

This was my first visit for service with my new car. Everyone was so nice and helpful!! From the employee in the parking lot who steered me in the right direction to get to the service entrance, the tec Everyone was so nice and helpful!! From the employee in the parking lot who steered me in the right direction to get to the service entrance, the tech who sent the video and Brandon who helped me through the process. Thank you!!! More

Handled my air bag recall work efficiently. Took less time than promised and scheduling was easy. Appointment reminders by text are a nice feature too. time than promised and scheduling was easy. Appointment reminders by text are a nice feature too. More

Great service and very helpful. Took care of a recall as well while my vehicle was there. Thank you for your continued hard work and customer service. well while my vehicle was there. Thank you for your continued hard work and customer service. More

Work done as promised and no charge. Doesn’t get better than that!waiting area was comfortable people were nice I have no problems at all than that!waiting area was comfortable people were nice I have no problems at all More

Went in for regular service. Was meet right at the service bay with friendly service team and Lenny. Wait time was a little over an hour and a half which is the longest I’ve waited for general service service bay with friendly service team and Lenny. Wait time was a little over an hour and a half which is the longest I’ve waited for general service, although I was there mid afternoon and it seemed busy. Never had a bad experience. More