DePaula Ford - Service Center

Work done on car was fine. Communication with collision center very poor. I called several times and got connected with places other than the collision center. Once talked with someone who promised to call center very poor. I called several times and got connected with places other than the collision center. Once talked with someone who promised to call me back...no call. I left messages and nobody got back to me. Literally had to go there to talk to someone, several times. Was once told...I don't know where your car is. Really?? I believe other places can fix the car AND communicate better. More

I had to wait 2 weeks for an appointment. Brought the car in prior because I was afraid the problem would resolve itself before (as it happens intermittently) Had service manager confirm there was an issue. in prior because I was afraid the problem would resolve itself before (as it happens intermittently) Had service manager confirm there was an issue. At appointment was told nothing was wrong. Instead of taking it when they saw the issue, now I have to wait until it happens again and hope they have an appointment available. I was also basically called a liar, because when I told them of an experience I had with the car, they told me that was impossible. More

DePaula Mazda has done outstanding service work on the 2 vehicles I have leased. Looking forward to 2023. Prompt greeting at the service counter followed by expeditious service is a winning formula. vehicles I have leased. Looking forward to 2023. Prompt greeting at the service counter followed by expeditious service is a winning formula. More

I requested to have my vehicle inspected as it’s up next month and the advisor didn’t write it up so I waited 3 hours for an oil change because the paperwork was left unattended and no I get to come back in month and the advisor didn’t write it up so I waited 3 hours for an oil change because the paperwork was left unattended and no I get to come back in a couple of weeks. More

I am very pleased. Exceeded my expectations. Friendly staff. I do hope the snacks and drinks will be back soon in the waiting area. But Covid ended that. Till next time, thank you! staff. I do hope the snacks and drinks will be back soon in the waiting area. But Covid ended that. Till next time, thank you! More

I was pleased with the service received. I didn’t have to take time off from work. I was given a car to get to and from work until work on my car was completed . Thank you. I really appreciated the accommoda take time off from work. I was given a car to get to and from work until work on my car was completed . Thank you. I really appreciated the accommodation that you provided. More

This dealership stands above the rest. They are courteous, friendly and professional. Their service department is outstanding. My vehicle was completed on time and I was kept informed on the stat courteous, friendly and professional. Their service department is outstanding. My vehicle was completed on time and I was kept informed on the status. I listened as the service reps spoke with other customers on their vehicles. You always hear clear explanations and professional compassion when explaining additional repair items and costs. Super staff. More

Great! I wanted to submit this review to give credit to Lenny Farnam, but I do not want to have to write a review every time I bring the car in for service. Lenny Farnam, but I do not want to have to write a review every time I bring the car in for service. More

Crystal Blackman is an absolute Gem and asset to your service dept. There is no else I want servicing my vehicle. Thank You, so very much! service dept. There is no else I want servicing my vehicle. Thank You, so very much! More