DePaula Ford - Service Center

Hello I was very pleased about the services I've received from this establishment they are very efficient and helpful and I am sure that they will remain diligence throughout my follow-up would like to thank from this establishment they are very efficient and helpful and I am sure that they will remain diligence throughout my follow-up would like to thank all who helped with my services in the future More

Everyone there was friendly. Brandon was friendly, informative and easy to work with. It was refreshing to have someone who knows what customer service should be ! Thank you Brandon! informative and easy to work with. It was refreshing to have someone who knows what customer service should be ! Thank you Brandon! More

Setting up an appointment was very easy. Working with our service adviser Lenny was seamless and he and the tech got the work done quickly and sent us on our way. It’s a nice organization. service adviser Lenny was seamless and he and the tech got the work done quickly and sent us on our way. It’s a nice organization. More

Called 2 weeks prior to appt. told them I wanted oil change, inspection and recall work for rear camera. Told them I had some issues with the camera. Dropped it off the night before for abs 7:15 appt. change, inspection and recall work for rear camera. Told them I had some issues with the camera. Dropped it off the night before for abs 7:15 appt. was asked when I would like it back. We agreed on 12noon. I had to call at 12:15 to see if it was done which it was not. They called me 2:00 and said that it was ready. They didn’t start to work on it till after I called. When I went to pick it up I was told they needed to order parts to fix the camera and I would be called when they were in. I expressed my disappointment and all I was told was sorry. They knew I needed the recall, had 2 weeks to get the parts and they were not there. Now I have to make arrangements to return when the parts come in. More

Everything was taken care of and done with efficincy and complete in a wonderful time period. Josh was right there to write it all up and called once completed. Was easy to sign out on the paperwork and Jos complete in a wonderful time period. Josh was right there to write it all up and called once completed. Was easy to sign out on the paperwork and Josh thanked me and made sure where my car was. More

After arriving, a brief wait. Then an easy and efficient sign in. Wait time for oil, filter and tire rotation was as stated. Crystal was friendly and engaged. sign in. Wait time for oil, filter and tire rotation was as stated. Crystal was friendly and engaged. More

Good communication between Lenny and myself. He was very attentive to my needs going as far as pulling my car around for me. I have to say it took a bit longer than I expected attentive to my needs going as far as pulling my car around for me. I have to say it took a bit longer than I expected More

Jessica and Jake from DePaula resolved my previous issues. Excellent customer service and follow up. The truck drives best since we have owned it thank you issues. Excellent customer service and follow up. The truck drives best since we have owned it thank you More

I’m very happy with the service department at Depaula Mazda. I’m not too crazy about the sales/financing department though. But I would buy another Mazda there. Mazda. I’m not too crazy about the sales/financing department though. But I would buy another Mazda there. More

Great bunch of people and great service! Did not have an appointment, but got in no problem. Inspection, oil change, and tire rotation. Also, fixed a little problem with my front valance panel - no charge appointment, but got in no problem. Inspection, oil change, and tire rotation. Also, fixed a little problem with my front valance panel - no charge. More