DePaula Ford - Service Center

Depaula Ford took my truck right in on my appointment time. Lenny my service advisor follows up on my service work to make sure I am informed as to what is going on and informs me on any cost before the time. Lenny my service advisor follows up on my service work to make sure I am informed as to what is going on and informs me on any cost before the repairs are done. More

I was very disappointed that my F150, with 9800 miles, needed the work required to correct the problem. Although everything seems to be alright for now, I will be monitoring for leaks or any other issues. needed the work required to correct the problem. Although everything seems to be alright for now, I will be monitoring for leaks or any other issues. The parts were not readily available and my truck was tied up for over 3 weeks. Lenny Farnam and Howard, in service, kept me informed and were pleasant to work with and I can't blame them for the availability of parts. My last three trucks were Ford F150's, but I will take a hard look at the competition before I buy another. More

Everybody is professional and kind. It is an overall good experience in the sales department. The low window shield fluid signal turns on within one week. I visited the service center and again it is a good experience in the sales department. The low window shield fluid signal turns on within one week. I visited the service center and again it is a good experience. The problem was fixed very quickly and the reason was explained thoroughly. More

Working with Lenny is the reason I keep coming back to Depaula for Service. He is always accommodating, knowledgeable and helpful. He always seems to go out of his way to help. Depaula for Service. He is always accommodating, knowledgeable and helpful. He always seems to go out of his way to help. More

DePaula's did a great job of getting my problems fixed. The whole job took some time, and the tech's were great at working through the problems and getting my vehicle back to me as quickly as they could! The whole job took some time, and the tech's were great at working through the problems and getting my vehicle back to me as quickly as they could! Crystal did a great job of keeping me updated and making sure everything was progressing well. She is a very professional and personable face of DePaula's customer service responsibility. More

Everyone was great per usual. Staff is very knowledgeable and helpful. I would definitely recommend their service to family and friends for future service with them. and helpful. I would definitely recommend their service to family and friends for future service with them. More

dropped car off early @ 7:30 am to have brakes done. Thought it could be done by noonish did not receive 1st call till about 11:00 or so It took all day picked up at 4:30 The tech that worked on it Thought it could be done by noonish did not receive 1st call till about 11:00 or so It took all day picked up at 4:30 The tech that worked on it, is good and specializes in Mazda vehicles I don't by brakes often thought price was high. ( but got some small $$ promos ) thanks More

Over all bad. Sales service would never buy anything there again. The people are nice that was about all.had my truck for 9 day they had to order parts 2 times for a heated seat and a spark plug there again. The people are nice that was about all.had my truck for 9 day they had to order parts 2 times for a heated seat and a spark plug More

It was great. Service kept me informed regarding my car and what they were checking. Loved the video. Car was delivered at time promised. Never mind getting my car done at DePaula and what they were checking. Loved the video. Car was delivered at time promised. Never mind getting my car done at DePaula More

Everyone was very professional and service was top notch; unfortunately, the Ford Escape is the "first" Ford vehicle we have ever purchased. To date, while the drive is pleasant, the reliability of this veh unfortunately, the Ford Escape is the "first" Ford vehicle we have ever purchased. To date, while the drive is pleasant, the reliability of this vehicle is poor. In all the cars we have either owned or leased, this car is the first we've had to do a front end alignment with only 17,000 miles on the car. We've had issues with the tires 3 times, another $300.00 fix for a new tire. This most recent repair needed a whole new engine due to the 1.6 faulty engine. More