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DePaula Ford - Service Center

Albany, NY

4.5
2,374 Reviews

2,374 Reviews of DePaula Ford - Service Center

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February 12, 2021

An Oil change and tire rotation shouldn’t take 90 minutes, but other than that service was good, as usual. Thanks for the fine work. More

by Warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
February 12, 2021

I cherish my Lincoln navigator , you have some very talented employees that I trust completely with handling my vehicle naming Lenny and Alex . It's a pleasure doing business with you thanks again Robe More

by YUKONBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

The service team collectively went to Ford and made a case on our behalf with a tire issue. Result was a very favorable outcome for this customer. All 3 on the team were polite and professional the entir More

by RFILKIN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady at the loan car counter. I didn’t get her name. She was very helpful!, Mike Demartino, Crystal Blackman
February 12, 2021

Lenny Farnam was awesome. So was the tech who fixed my Fusion. These guys r a big asset to ur dealership. Give them a raise!! More

by TRAMOTMAN
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

lenny is a good guy and I trust him he is very helpful he never makes you feel less of a person because you don't know about cares More

by VERA.HINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Demartino, Josh Brogue
February 11, 2021

Professional and knowledgeable staff always takes care of our needs. No problem getting a scheduled service time to fit into my schedule. From arrival to departure I get a comfortable feeling that my se More

by JIM_KOIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2021

kind and knowledgable timely update love the new kind and knowledgable timely update love the new technology! He even took care of my stickers! the waiting area was clean Thank you for all More

by RNLUCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2021

Lenny and the staff did a great job. The service staff are professional and friendly. My vehicle was ready in a reasonable amount of time. More

by ZOOM241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2021

The service staff are professional and friendly. My vehicle was ready within a reasonable timeframe. The technician and accounting staff thanked me for my business. More

by tiemo26@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kannes
February 07, 2021

It took a little bit longer than I thought but the quality of service met my expectation. And unfortunately, the cost was not reasonable. Next time for the similar issue, I may consider other re More

by pbk97030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kannes
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