DePaula Ford - Service Center

The issue we had was getting new keys and the keys communicating with the car It took a couple of try’s to fix it but final results are all is good now communicating with the car It took a couple of try’s to fix it but final results are all is good now More

Communication is very poor. If there's an issue with your vehicle it's all on you to call for updates. Even when you ask them to please keep you informed they don't. vehicle it's all on you to call for updates. Even when you ask them to please keep you informed they don't. More

I was told my oil change would be covered under my service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I mad service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I made the appointment and she said it wouldn’t matter, that the number of oil changes were still available even if I was over 100,000. So I paid for an oil change I wasn’t expecting to pay for. Additionally, I spent $1,100 on a brake job in January... my brakes were giving me an issue so I had them look at my brakes while I was there. They informed me that the brakes were good but that the calipers weren’t grabbing the pads correctly. They said that all the parts were fine but that it would be $200 for them to take apart my brakes and put them back together. It just sounded like they weren’t correctly replaced the last time I was in and that’s why I was having issues now. I’ve been buying cars from this dealership for over 15 years and I’m not sure I would buy another based on issues I’ve had with service on my latest purchase. More

Had an appointment with your service department yesterday to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would be $500. I refused the service but wasted my time driving from Clifton Park to Albany. Very poor customer service. When quoting services you should be accurate. I won’t be back. I will take my business to another Mazda dealership. More

Collin, my sales rep, was awesome. He was very engaged and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfe and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfect customer, I was offered no deal to upgrade my car. They blamed low inventory of cars, but that doesn’t help me get into a new lease. So now I am stuck to either buy my car out, or extend the lease. I will not be leasing through Depaula Ford again, after being promised an incentive for my next car the day I signed three years ago. More

Wow! DePaula Ford truly outdid themselves this time! Best servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you More

The detailing was amazing. My car looked like it just came off the showcase! I couldn’t be happier with the job! Thank you so much! came off the showcase! I couldn’t be happier with the job! Thank you so much! More

Always friendly and efficient. I like the video to show you what they are looking at on my car.I never have a problem.thanks you what they are looking at on my car.I never have a problem.thanks More

Very courteous staff Answered questions Very courteous staff Answered questions politely Explained the problem and resolution in terms we could understand Wish that Albany was closer to Very courteous staff Answered questions politely Explained the problem and resolution in terms we could understand Wish that Albany was closer to use them for all routine work More

The work was completed and repaired made. Had some problems with the appointment I was scheduled for a few weeks before never was put into the computer. Since the problem was working at the time I arr problems with the appointment I was scheduled for a few weeks before never was put into the computer. Since the problem was working at the time I arrived they said nothing they could do. I told them to talk with Howard as he had experienced the situation the day I was there and it did not work for him. There was a couple of conversations and things with the service advisor I was not happy with either. The problem did show up in the diagnostic test and the repair was made. More