DePaula Ford - Service Center

All service at Albany NY DePaula Ford: Excellent customer service provided as always by the Ford service department. Advisor, Lenny Farnam, is always making sure I and my car are taken care of so professiona service provided as always by the Ford service department. Advisor, Lenny Farnam, is always making sure I and my car are taken care of so professionally and with respect. He is so caring, loyal and responsible to the customer and to DePaula Ford! Also, Justin Dwyer, Service Manager is outstanding in his position with the his customers and staff!!! Please take care of both of them to cherish on your team! And mechanics, Kevin, Nick and Jeremy who provided my service were wonderful! Thank you for all your hard work through this still difficult period of the COVID pandemic. Keep plugging as things will improve for everyone. Eve Rosen Orange and DePaula Ford loyal customer, Albany NY More

Easy to make a service appointment. Said my inspection, oill change and tire rotation would take 1.5 hours and that's how long it took Lenny was great as usual. oill change and tire rotation would take 1.5 hours and that's how long it took Lenny was great as usual. More

Jeff Scott, will go out of his way to help me with my van. ...to get thing s taken care of. ..take good care of himv.. van. ...to get thing s taken care of. ..take good care of himv.. More

The service department was excellent. But while you stay and wait needs to be picked up, there was no coffee, no donuts, no cheese crackers, not even any bottled water, there was not anything for customers and wait needs to be picked up, there was no coffee, no donuts, no cheese crackers, not even any bottled water, there was not anything for customers waiting for their vehicles. More

Lenny Farnham has been my service advisor for many years, through multiple vehicles, and he has been consistently excellent. I appreciate the videos of the car’s underside/brakes/etc, and I am very satisfied through multiple vehicles, and he has been consistently excellent. I appreciate the videos of the car’s underside/brakes/etc, and I am very satisfied with the service provided to the car. More

Made appointment for 0815 on Saturday, for oil and filter service and nys inspection, checked in, told be done at 0930, was done on time, got to view the mechanics xx of vehicle. Everyone was exceptionally f service and nys inspection, checked in, told be done at 0930, was done on time, got to view the mechanics xx of vehicle. Everyone was exceptionally friendly and very professional More

We are Satisfied with the service as we need to check the air pressure. All tire change new to get a safe drive for our vacation trip. air pressure. All tire change new to get a safe drive for our vacation trip. More

After receiving a text repair was near completion I had to call to verify and that was wrong, sent in error, and no call to tell me adding 10 days. Again, I had to call day was supposed to be done and it w to call to verify and that was wrong, sent in error, and no call to tell me adding 10 days. Again, I had to call day was supposed to be done and it was done but waiting on check from insurance company. I made calls to get verification and still took 2 days of "just have to print and do paperwork" I finally just went so they would do paperwork. There is absolutely NO communication. More

Generally pleasant personnel. F150 was in for transmission evaluation ( hard shift out of 1st gear) . First evaluation resulted the need to make a follow up appointment. No reminder texts were transmission evaluation ( hard shift out of 1st gear) . First evaluation resulted the need to make a follow up appointment. No reminder texts were sent to me - so I called the day before the scheduled appointment: no appointment was ever made! I rescheduled. Brought the truck in - came back at the end of the day … no one looked at the truck. Left it again the next day - came back at 5PM … no one looked at the truck! “ oh we’re having man power issues” How about this: if you can’t get to the service task let me know. The truck sat in your parking lot for 2 days - I think the tranny issue is something you know will need a lot of time to remedy and you don’t want to get into this repair. Also - there was “ no loaner / rental” vehicles available! Really?! Do I drive the truck with a tranny issue ???? The scenario was left as : “ make an appointment at the end of July” I’m heading to the Ford Dealership up on Rt. 5 ( Metro Ford) … to see what their take is on this : 1) 3 appointments / 4 weeks and no work done & 2) is this tranny issue a scenario where a replacement is needed ? The truck is for daily business endeavors. I’m 40 years in business here - I can be reached at 518-424-3057. More

Had an appointment for a NYS inspection and a recall. Recall wasn’t done said it wasn’t a good fix. Took an hour and twenty minutes to get the inspection. Not satisfied with the lame excuses for the exce Recall wasn’t done said it wasn’t a good fix. Took an hour and twenty minutes to get the inspection. Not satisfied with the lame excuses for the excessive time for completion. More