DePaula Ford - Service Center

Went for an oil change/tire rotation, had a 9AM appointment. Transmission fluid flush was also recommended, which I agreed to, since we do a lot of towing. The 'new' machine for flushing the transm appointment. Transmission fluid flush was also recommended, which I agreed to, since we do a lot of towing. The 'new' machine for flushing the transmission wasn't working right, so they (finally) switched over to their 'old' one. But, this turned a 1.5 hour job into a 4.5 hour wait. Everyone was informative and pleasant about it, and the job got done, but the decision to ditch the 'new' (broken) machine should have been made quicker, since they knew we were waiting for the vehicle. I was glad I brought a book to read, and their Wifi was good! More

Very prompt and efficient service. I had immediate response from Josh once I texted about my vehicle. They were accommodating and helpful during my brake service response from Josh once I texted about my vehicle. They were accommodating and helpful during my brake service More

Crystal was helpful and clear about the work, time for performance, and estimate of cost of the work, and was in touch as required. Thanks performance, and estimate of cost of the work, and was in touch as required. Thanks More

DePaula Ford. Great job in the service dept. Manager great work getting me set up with my recall parts.. Lenny was very helpful and respectful. great work getting me set up with my recall parts.. Lenny was very helpful and respectful. More

Dependable service friendly staff took care of my needs would highly recommend them work was done on time as promised everything was explained very thoroughly would highly recommend them work was done on time as promised everything was explained very thoroughly More

Lenny is the most helpful knowledgeable person. I trust his advice. The scheduler with whom I spoke to make the appointment, told me nothing could be done with the exception of the oil change. I called his advice. The scheduler with whom I spoke to make the appointment, told me nothing could be done with the exception of the oil change. I called with concerns that she told me could not be addressed. More

All of those who I came in contact with were kind and courteous. The predicted time frame was spot on. My car was left clean. courteous. The predicted time frame was spot on. My car was left clean. More

Jeremy did great and was quick at completing my service.josh b in service and Justin Dwyer did great at facilitating my first service for sure. service.josh b in service and Justin Dwyer did great at facilitating my first service for sure. More

Ron in service is the best! He keeps me advised of my service and is always letting me know the cost before the work is done. service and is always letting me know the cost before the work is done. More