DePaula Ford - Service Center

The work was completed and repaired made. Had some problems with the appointment I was scheduled for a few weeks before never was put into the computer. Since the problem was working at the time I arr problems with the appointment I was scheduled for a few weeks before never was put into the computer. Since the problem was working at the time I arrived they said nothing they could do. I told them to talk with Howard as he had experienced the situation the day I was there and it did not work for him. There was a couple of conversations and things with the service advisor I was not happy with either. The problem did show up in the diagnostic test and the repair was made. More

Excellent customer service and technical workmanship. Many thanks to DePaula Ford for taking such excellent care of my car. Thanks for Being so dependable and C flexible. Many thanks to DePaula Ford for taking such excellent care of my car. Thanks for Being so dependable and C flexible. More

Great service team & courteous cashier people. Got me in and out in no time to. Friendly staff, clean waiting area complete and accurate communication. Thanks and out in no time to. Friendly staff, clean waiting area complete and accurate communication. Thanks More

Dennis S. - I ordered a tail-light bar for my Ford Ranger. I received a call from Jake telling me it was in. Unfortunately, it was the wrong length. Right at that time, Tom Restino was passing by and Ranger. I received a call from Jake telling me it was in. Unfortunately, it was the wrong length. Right at that time, Tom Restino was passing by and asked how I was doing. I explained what had happened. He assured me he would make it right. He got his service manager Justin over. We got another light-bar and Justin's technicians went to work. My Lariat has all the bells and whistles so it turned out to be a wiring nightmare. The techs stayed with it and did a great job. DePaula Ford is my place for service. Thanks again to all involved. More

Very courteous and professional. Also friendly.25 words is too much I think that I said everything I needed to say! Thank you very much is too much I think that I said everything I needed to say! Thank you very much More

Took several days to replace brake calipers and struts. Attempted to fix the sunroof but worse and then couldn't fix it for a month. No loaner vehicle. Attempted to fix the sunroof but worse and then couldn't fix it for a month. No loaner vehicle. More

The service team did such an amazing job fixing my truck. They kept me in the loop with parts that were ordered and when the truck was going to be finished They kept me in the loop with parts that were ordered and when the truck was going to be finished More

Lenny is an awesome worker and always take good care of me. Also like that you can watch a video on your car. But not to happy that there are no loaner cars me. Also like that you can watch a video on your car. But not to happy that there are no loaner cars More

First visit was for oil change and filter changes. Second visit was for loud noise coming from air conditioner. Apparently when filter was changed there was something still in there making noise. W Second visit was for loud noise coming from air conditioner. Apparently when filter was changed there was something still in there making noise. Was vacuumed-cleaned and no problem. More

Personal interaction was fine, and the video when it finally arrived was informative, but communication was limited and I had to repeatedly text or call for updates. Muddled messages between video and r finally arrived was informative, but communication was limited and I had to repeatedly text or call for updates. Muddled messages between video and recommendation of services. Had an 8am appointment for NYS inspection and 35k service. Car not ready until 2pm. 5 hours for work done seems excessive and feel that if I wasn't repeatedly contacting for updates it could have been longer. Last year service reported rear brake pads at 5mm, and recommended replacing.. This year the report is they are 7mm and don't need to be replaced. Either they were wrong last year or they are wrong this year. It does not inspire confidence. More