DePaula Ford - Service Center

The issue we had was getting new keys and the keys communicating with the car It took a couple of try’s to fix it but final results are all is good now communicating with the car It took a couple of try’s to fix it but final results are all is good now More

I was told my oil change would be covered under my service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I mad service contract because I still had 12 oil changes left. I informed who I was speaking with that I had over 100,000 miles on the vehicle when I made the appointment and she said it wouldn’t matter, that the number of oil changes were still available even if I was over 100,000. So I paid for an oil change I wasn’t expecting to pay for. Additionally, I spent $1,100 on a brake job in January... my brakes were giving me an issue so I had them look at my brakes while I was there. They informed me that the brakes were good but that the calipers weren’t grabbing the pads correctly. They said that all the parts were fine but that it would be $200 for them to take apart my brakes and put them back together. It just sounded like they weren’t correctly replaced the last time I was in and that’s why I was having issues now. I’ve been buying cars from this dealership for over 15 years and I’m not sure I would buy another based on issues I’ve had with service on my latest purchase. More

Had an appointment with your service department yesterday to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would to have a GPS chip installed. When I made the appointment I was quoted $150 for the service. When I showed up for the appointment I was told it would be $500. I refused the service but wasted my time driving from Clifton Park to Albany. Very poor customer service. When quoting services you should be accurate. I won’t be back. I will take my business to another Mazda dealership. More

Collin, my sales rep, was awesome. He was very engaged and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfe and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfect customer, I was offered no deal to upgrade my car. They blamed low inventory of cars, but that doesn’t help me get into a new lease. So now I am stuck to either buy my car out, or extend the lease. I will not be leasing through Depaula Ford again, after being promised an incentive for my next car the day I signed three years ago. More

Wow! DePaula Ford truly outdid themselves this time! Best servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you More

Always friendly and efficient. I like the video to show you what they are looking at on my car.I never have a problem.thanks you what they are looking at on my car.I never have a problem.thanks More

The detailing was amazing. My car looked like it just came off the showcase! I couldn’t be happier with the job! Thank you so much! came off the showcase! I couldn’t be happier with the job! Thank you so much! More

Very Friendly Service Staff. Everyone at DePaula Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentle Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentleman checking my car in was so very kind, a special thank you to him. Justin- thank you for going above and beyond 👍🏼 Thank You Team DePaula for your support, appreciated more than any survey can state in words 😊 More

Very courteous staff Answered questions Very courteous staff Answered questions politely Explained the problem and resolution in terms we could understand Wish that Albany was closer to Very courteous staff Answered questions politely Explained the problem and resolution in terms we could understand Wish that Albany was closer to use them for all routine work More

Customer service counter was an absolute disaster...I paid almost $1600 for nothing that I wanted and barely got anything done. I had to return for a new appointment for which I was told it would be fix paid almost $1600 for nothing that I wanted and barely got anything done. I had to return for a new appointment for which I was told it would be fixed...for a day and a half nothing got done. I called three times and not once did anyone from the shop call me to give a status update which almost left my sister stranded. Howard Petell and Justin Dwyer have been made aware and hopefully rectified the situation for the future. Easy solution, is for your customers to fill out a trouble ticket when they set up the appointment, this way all the information and work requested is clear from the start with the customer and it alleviates the bottleneck congestion at the customer service counter. The customer service agents are in dire need of training...i've never seen such poor listening skills. Why aren't free car washes given out...this is the first garage i've been to that didn't give a free wash... I am a 24 year retired veteran with 6 combat deployments. I suffer from PTSD amongst other things... The customer service was so bad it almost triggered an episode for me...somebody has to fix it... More