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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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October 01, 2024

Lenny was polite & explained what the recommendation were with no pressure. He is very customer service oriented More

by Mamusmed12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

The moment I dropped off my vehicle I was treated with professionalism and will continue to use this service department More

by victordejohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

My service advisor chance Guild made my entire experience, smooth and highly professional. He is the reason I do business with this dealership. More

by Steve@factfinders.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
September 28, 2024

Good service experience with DePaula Ford. We showed up over an hour early for a scheduled service appointment and Lenny Farnam was able to squeeze us in and get the service completed. Thanks More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Everything was wonderful from the first phone call with Ken, to the pick up date. The car looks like new! Hoping I don’t need collision repair again, but if I do, I won’t go anywhere but Depaula! It’s More

by CNICKERS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
September 28, 2024

I will definitely consider purchasing my next vehicle from this dealership due to Luis’ help. Thank you More

by louis.porto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Why am I being forced to write a review just to give Luis his five stars? More

by TomS1958
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

In the absence of any Lincoln dealers in the area, I was pleased that the service dept. honored my Lincoln service contract. Only downside is the absence of an onsite car wash which I understand can’t be b More

by RCONNMCONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Work completed okay. Service help could be a bit more respectful and less short with customers. More

by LANSING425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
September 25, 2024

Lenny is always pleasant and easy to deal with. Great service overall. Would recommend Depaula Ford to anyone. More

by tacoman589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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