Back

DePaula Ford - Service Center

Albany, NY

4.5
2,370 Reviews

2,370 Reviews of DePaula Ford - Service Center

Sort by
April 02, 2021

Service folks are always professional and friendly. Super accommodating as well. I would totally recommend to others. Service timely, organized and fast, met expectations. Thanks. More

by mjh0112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 02, 2021

My service visit met all of what I expected.Car was ready within the time promised.Received my video inspection. My customer service representative was wonderful. More

by CARZETTE67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 02, 2021

The reason for my latest visit was to get an estimate on having my broken mirror replaced. The video I received by text, showing me what they'd found during inspection was the best. I will get the items r More

by ORPHAB1896
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
Apr 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 01, 2021

Service was fine and timely for a Saturday. I did not appreciate being told my cabin filter needed to be replaced when I had just replaced it a month before but I understand the technician not taking it More

by JIMMY44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2021

Alicia was very helpful in getting our damaged car in to the body shop and was very helpful through the process of getting our car repaired and back to us . The body shop put it back to original condition. More

by trdp8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia lea
April 01, 2021

Service is always been wonderful there Lenny does a great job for me I’m sure he does it for everybody else to I want to thank him and you for the service that you provide thank you More

by MWILCOV1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 01, 2021

Fast and thorough Crystal was friendly and was anxious to make sure I had all my concerns taken care of . Crustal Blackman whom I had dealt with before is A ok ! More

by MACNCA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
Apr 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 01, 2021

I found it a very good experience. The men I dealt with were friendly and informative. I will be back for my next oil change. More

by SHDICARLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
Apr 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 31, 2021

Best service department around!!! Always friendly service and a pleasure to take my vehicle for service!!! All my vehicles (6 Ford’s ) come to Depaula for service as needed!!!! More

by mcordeiro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Demartino, Crystal Blackman
Mar 31, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 31, 2021

They've gone above and beyond to make sure that I am satisfied both sales and service were great. They were very easy to deal with and made my experience very pleasant. More

by ANTHONY BUTTOFUCCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Demartino, Mark Minoogian
Apr 01, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

...
209
...