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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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June 03, 2021

Everyone I interacted with was really friendly. Justin greeted me when I pulled in & was great. Right down to the counter employees, it was a pleasant experience. More

by CHERULD310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
June 02, 2021

Kept me updated Friendly Gave me a loaner carTook a Kept me updated Friendly Gave me a loaner car Took a long time but did a good thorough job Negotiated with Mazda to decrease cost More

by KAUSHIKRICHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
May 27, 2021

No issues at all with this dealership. I had a smooth transaction from start to finish. Found my dream car online, someone called me immediately, and literally the next day I was driving it off of the lo More

by aubtimusprime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shear
May 15, 2021

Glenn is a terrific salesman. No pressure and works with you and your budget. He is very personable and genuinely cares about his customers. The entire staff at DePaula Ford and Mazda are so professional an More

by Dmeister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 19, 2021 -

DePaula Ford responded

Thank you so glad for the kind review! We're glad to read you had such a great experience with Glenn. If there's anything we can help you with in the future, don't hesitate to reach out!

April 15, 2021

No service department in any field is perfect. However, Justin and Mike definitely strive for it. Will absolutely, positively use Depaula Ford again. Great job!!! More

by dhaita529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Demartino, Crystal Blackman
Apr 19, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 12, 2021

Dropped my sons car off for under warranty work. Josh was very kind and accommodating from start to finish, worked with me 100% . I would definitely recommend depaula Ford to anyone. More

by Annette
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
Apr 14, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

April 11, 2021

My car was left a muddy mess on the driver side which was completely unacceptable. The service took care of the repair but should have put mats down or cleaned up afterwards. More

by effinger2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
April 11, 2021

It was a good experience and service was good. I would recommend it to anyone. I brought my vehicle in for a oil change and waited for it. More

by MICHELLELAKE
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

DePaula Ford responded

Thank you so much! We look forward to seeing you again in the future.

April 10, 2021

Ordered wrong part multiple times. Didn’t fix the issue the first time. Tries to make it better by offering loaners and details, but service work is poor. Damaged vehicle during service. Says they’ll call More

by ERN1285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Brogue
April 10, 2021

It was just a joy to deal with the service center they were very helpful in getting my truck right in and making sure I had a loaner More

by Mroilbaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
Apr 12, 2021 -

DePaula Ford responded

Thank you so much for the review! We look forward to seeing you again soon.

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