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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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June 07, 2021

Everyone was friendly and helpful. They keep me informed on the progress of my car. The waiting room was clean. Told everything that they did. More

by MWJ372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2021

The service department was able to diagnose issues and resolve them in a quick and efficient manner. I would recommend them for service on any Mazda vehicle. More

by LARRY.SANTUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
June 06, 2021

The worst they sold me a truck then sold me the coverage on the truck but never want to fix it cause it is not a good will let my boss who told me to go it was the worst they should be shut down they are th More

by holyice1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mackenzie Albin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Newell Sr., Frank Fattoruso, Crystal Blackman
June 05, 2021

It was easy to make an appointment. The service department was able to answer my questions. I am very satisfied with the work done and it was completed in the time that was quoted to me. I always More

by REIDNIC0804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-Service manager , Josh Brogue
June 05, 2021

I Always. had good luck and experience working with Ron B Mike D. and Lenny F with my service and price at Depaula Ford and great service great prices that's why I keep coming back Thanks a lot Jef More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike D & Shop Forman Howard, Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
June 04, 2021

I’ve had my 2020 trk in 9 times & it still not fixed. Ford motor company should be ashamed of themselves for putting out this kind of a product. The 10 spd transmission is junk. The 6 spd transmission sh More

by DREWALAWNCARE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Bissonette
June 04, 2021

Really enjoyed my experience with all the steps in the process, they were straight forward with everything and went the extra mile to go into detail when needed More

by BACKUSCHAD69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Fattoruso
June 04, 2021

The service center isn’t bad but I got upset because a lot of the time I got either idk or bad time frame not Lenny fault at all he was really good More

by Danbharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

DePaula is very efficient when it comes to my Ford Edge; I wouldn’t let any other dealer or shop care for Black Pearl 2 More

by 515MULLAIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

As always was treated well.::everyone was pleasant and professional....I would highly recommended to my friends that they get their car serviced by Depaula More

by JOHN.C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
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