DePaula Ford - Service Center

I requested to have my vehicle inspected as it’s up next month and the advisor didn’t write it up so I waited 3 hours for an oil change because the paperwork was left unattended and no I get to come back in month and the advisor didn’t write it up so I waited 3 hours for an oil change because the paperwork was left unattended and no I get to come back in a couple of weeks. More

I am very pleased. Exceeded my expectations. Friendly staff. I do hope the snacks and drinks will be back soon in the waiting area. But Covid ended that. Till next time, thank you! staff. I do hope the snacks and drinks will be back soon in the waiting area. But Covid ended that. Till next time, thank you! More

I was pleased with the service received. I didn’t have to take time off from work. I was given a car to get to and from work until work on my car was completed . Thank you. I really appreciated the accommoda take time off from work. I was given a car to get to and from work until work on my car was completed . Thank you. I really appreciated the accommodation that you provided. More

This dealership stands above the rest. They are courteous, friendly and professional. Their service department is outstanding. My vehicle was completed on time and I was kept informed on the stat courteous, friendly and professional. Their service department is outstanding. My vehicle was completed on time and I was kept informed on the status. I listened as the service reps spoke with other customers on their vehicles. You always hear clear explanations and professional compassion when explaining additional repair items and costs. Super staff. More

Great! I wanted to submit this review to give credit to Lenny Farnam, but I do not want to have to write a review every time I bring the car in for service. Lenny Farnam, but I do not want to have to write a review every time I bring the car in for service. More

Crystal Blackman is an absolute Gem and asset to your service dept. There is no else I want servicing my vehicle. Thank You, so very much! service dept. There is no else I want servicing my vehicle. Thank You, so very much! More

I have given at least 3 reviews since I have been to DePaula for service.As I stated before The service I received from the time I entered the dealership until the time I left I was completely satisifie DePaula for service.As I stated before The service I received from the time I entered the dealership until the time I left I was completely satisified. More

Generally i had a very good experience except the last time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want t time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want to have to buy tires on a leased vehicle, so I did. When i went to cash out the service person didn't go over the analysis before and after page and probably for good reason. He briefly mentioned it. Out of the 15 or so sections on the analysis, the sections were green in the before section and only 1 spot was red. So I feel I was told to get a service I definitely did not need. $130.00 lesson learned. I would have given a 5 if I wasn't over sold. More

Very professional friendly. Each member knew what they were talking about, made you feel welcomed. I would not hesitate to take my car back there. were talking about, made you feel welcomed. I would not hesitate to take my car back there. More