DePaula Ford - Service Center

Good service, great staff always. Scheduling for another service very soon and the appointment scheduling is good Scheduling for another service very soon and the appointment scheduling is good More

Really knowledgeable staff. Even with the place under renovation, they had a nice and comfortable waiting area to sit while my vehicle was worked on. Got in and out in no time. Even with the place under renovation, they had a nice and comfortable waiting area to sit while my vehicle was worked on. Got in and out in no time. Would highly recommend DePaula ! More

Car needed maintenance at 137,000 miles. Glad it’s running quietly, with not many problems. Service department was helpful, gave me a loaner vehicle to use for a few hours. Glad it’s running quietly, with not many problems. Service department was helpful, gave me a loaner vehicle to use for a few hours. More

I was very pleased with the excellent service and great teamwork. Lenny listened to my needs and was very helpful and accommodating. teamwork. Lenny listened to my needs and was very helpful and accommodating. More

Staff are pleasant and helpful as well as work with you to assist with any questions or problems. to assist with any questions or problems. More

It was a great experience. Extremely efficient and great group of people working there. Would highly recommend Extremely efficient and great group of people working there. Would highly recommend More

Dealership was responsive and able to resolve issue with minimum disruption and to my satisfaction...there was one issue with incorrect part ordered but service was able to resolve by special ordering for n minimum disruption and to my satisfaction...there was one issue with incorrect part ordered but service was able to resolve by special ordering for next day delivery and installing More

Justin explained the work needed to be done, completed the job and got it back as quickly as possible. the job and got it back as quickly as possible. More

Great place to do business with, cannot wait for the new service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! service center. Luis Correa is truly a great asset for your business...Merry Christmas and Happy New Year !!! More

Truck service has become totally ridiculous. You make a first appointment for 7am. and they don't even start looking at it until 45 min. later. Most of the service advisors are rude and don't You make a first appointment for 7am. and they don't even start looking at it until 45 min. later. Most of the service advisors are rude and don't care. No value for customers time. I get sometimes things take a bit of time to get going but 45min? Not the only time this has happened. I've been going there since 2017 and it has been the same problem since. Literally every time. It has been getting worse as the years have gone by. There is one Mechanic that seems to care but that's it. I don't know why nothings changed. I hate giving one star but my time matters and I'm sick of it. Even the supervisors don't really help. They are very condescending at times. Sorry about this and sorry about that. It doesn't cut it. The sales department is fine but service is the most important thing when buying a vehicle. Fix the problem, fire everyone if you have to but do something about it!! More