DePaula Ford - Service Center

Crystal was terrific in every way, and was prompt, helpful and attentive. I had to return to have my hood latch secured and a front desk gentleman was excellent. helpful and attentive. I had to return to have my hood latch secured and a front desk gentleman was excellent. More

I was instructed to come in and complete a recall item. When I arrived I was told that the repair parts were not available and were on backorder. I was given this date to complete the recall sometime in When I arrived I was told that the repair parts were not available and were on backorder. I was given this date to complete the recall sometime in May. Several days prior to the scheduled date I was given reminders of the service date. Seems like there is some disconnect on this particular recall. More

Had a great experience at your Ford service center. Went next door and was told to leave my car for a few days for inspection next door and was told to leave my car for a few days for inspection More

Had a great experience at Depaula, Crystal the service advisor I worked with was top notch! I definitely recommend DePaula for all your car care needs! advisor I worked with was top notch! I definitely recommend DePaula for all your car care needs! More

Brought my vehicle in for regular service along with front end alignment and NYS inspection. Worked was completed on time. Service personnel and cashier were friendly and courteous. front end alignment and NYS inspection. Worked was completed on time. Service personnel and cashier were friendly and courteous. More

Fran was very professional and courteous he made my first visit very smooth. Thank you Fran for your kindness and knowledge you’re absolutely awesome visit very smooth. Thank you Fran for your kindness and knowledge you’re absolutely awesome More

The staff at De Paula's are very polite & do their best to resolve any problems. They all seem to enjoy working there and interact with both the customers & each other in a happy friendly manner to resolve any problems. They all seem to enjoy working there and interact with both the customers & each other in a happy friendly manner More

Horrible service. Went in for a recall on my Ford and they broke my radio - adamant that it wasn't them when I got my car back, the radio was falling out of my dash. Money was stolen as well. Gave me suc they broke my radio - adamant that it wasn't them when I got my car back, the radio was falling out of my dash. Money was stolen as well. Gave me such a hard time ans never took the blame for it. More

I have bought my last 2 vehicles from DePaul and i always get treated well and the service department is fast and prompt . When i bought my current vehicle from mazda Stephanie Cassella went above and beyond get treated well and the service department is fast and prompt . When i bought my current vehicle from mazda Stephanie Cassella went above and beyond for me ! More

Frank is great. The service was excellent 👌 I would recommend you guys to everyone I know so keep up the great work and I will see you guys soon 😀 recommend you guys to everyone I know so keep up the great work and I will see you guys soon 😀 More