DePaula Ford - Service Center

Dennis S. - I ordered a tail-light bar for my Ford Ranger. I received a call from Jake telling me it was in. Unfortunately, it was the wrong length. Right at that time, Tom Restino was passing by and Ranger. I received a call from Jake telling me it was in. Unfortunately, it was the wrong length. Right at that time, Tom Restino was passing by and asked how I was doing. I explained what had happened. He assured me he would make it right. He got his service manager Justin over. We got another light-bar and Justin's technicians went to work. My Lariat has all the bells and whistles so it turned out to be a wiring nightmare. The techs stayed with it and did a great job. DePaula Ford is my place for service. Thanks again to all involved. More

Very courteous and professional. Also friendly.25 words is too much I think that I said everything I needed to say! Thank you very much is too much I think that I said everything I needed to say! Thank you very much More

Took several days to replace brake calipers and struts. Attempted to fix the sunroof but worse and then couldn't fix it for a month. No loaner vehicle. Attempted to fix the sunroof but worse and then couldn't fix it for a month. No loaner vehicle. More

The service team did such an amazing job fixing my truck. They kept me in the loop with parts that were ordered and when the truck was going to be finished They kept me in the loop with parts that were ordered and when the truck was going to be finished More

Lenny is an awesome worker and always take good care of me. Also like that you can watch a video on your car. But not to happy that there are no loaner cars me. Also like that you can watch a video on your car. But not to happy that there are no loaner cars More

First visit was for oil change and filter changes. Second visit was for loud noise coming from air conditioner. Apparently when filter was changed there was something still in there making noise. W Second visit was for loud noise coming from air conditioner. Apparently when filter was changed there was something still in there making noise. Was vacuumed-cleaned and no problem. More

Personal interaction was fine, and the video when it finally arrived was informative, but communication was limited and I had to repeatedly text or call for updates. Muddled messages between video and r finally arrived was informative, but communication was limited and I had to repeatedly text or call for updates. Muddled messages between video and recommendation of services. Had an 8am appointment for NYS inspection and 35k service. Car not ready until 2pm. 5 hours for work done seems excessive and feel that if I wasn't repeatedly contacting for updates it could have been longer. Last year service reported rear brake pads at 5mm, and recommended replacing.. This year the report is they are 7mm and don't need to be replaced. Either they were wrong last year or they are wrong this year. It does not inspire confidence. More

Typically awesome service but 2.5 hrs for an oil change+inspection after making a Saturday morning appointment is way too long not to tell me upfront. At least check in and give me a heads up someti change+inspection after making a Saturday morning appointment is way too long not to tell me upfront. At least check in and give me a heads up sometime in between. Pretty sure my car sat parked until I asked about it an hour and a half in. I watched while the staff came and ate their lunch but no rush to get me out. I'm pretty patient and service over the last 5.5 years has been great but was forced to cancel a weekend event because of the lack of communication. Not sure what's going on there. More

Very quick , easy drop off and pick up . Cristal the sales rep was very helpful . Informed me of airbag recall and ordered part . And now I have to and more words for this thing to let me submit my revi sales rep was very helpful . Informed me of airbag recall and ordered part . And now I have to and more words for this thing to let me submit my review . More

car in for service and an anti freeze leak service was done they found and fixed brake problem couldn’t find leak keep eye on done they found and fixed brake problem couldn’t find leak keep eye on More