DePaula Ford - Service Center

Collin, my sales rep, was awesome. He was very engaged and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfe and willing to answer any questions and help me . But I was very disappointed to hear that after 3 years of never missing a payment and being a perfect customer, I was offered no deal to upgrade my car. They blamed low inventory of cars, but that doesn’t help me get into a new lease. So now I am stuck to either buy my car out, or extend the lease. I will not be leasing through Depaula Ford again, after being promised an incentive for my next car the day I signed three years ago. More

Wow! DePaula Ford truly outdid themselves this time! Best servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you servicing I’ve ever had in my whole life. Thank you so much DePaula!!!! Love you More

Always friendly and efficient. I like the video to show you what they are looking at on my car.I never have a problem.thanks you what they are looking at on my car.I never have a problem.thanks More

The detailing was amazing. My car looked like it just came off the showcase! I couldn’t be happier with the job! Thank you so much! came off the showcase! I couldn’t be happier with the job! Thank you so much! More

Very Friendly Service Staff. Everyone at DePaula Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentle Ford/Mazda always make me feel welcome and My sales representative, Zak is always there to help me no matter what time of day it is. Also the gentleman checking my car in was so very kind, a special thank you to him. Justin- thank you for going above and beyond 👍🏼 Thank You Team DePaula for your support, appreciated more than any survey can state in words 😊 More

Very courteous staff Answered questions Very courteous staff Answered questions politely Explained the problem and resolution in terms we could understand Wish that Albany was closer to Very courteous staff Answered questions politely Explained the problem and resolution in terms we could understand Wish that Albany was closer to use them for all routine work More

Customer service counter was an absolute disaster...I paid almost $1600 for nothing that I wanted and barely got anything done. I had to return for a new appointment for which I was told it would be fix paid almost $1600 for nothing that I wanted and barely got anything done. I had to return for a new appointment for which I was told it would be fixed...for a day and a half nothing got done. I called three times and not once did anyone from the shop call me to give a status update which almost left my sister stranded. Howard Petell and Justin Dwyer have been made aware and hopefully rectified the situation for the future. Easy solution, is for your customers to fill out a trouble ticket when they set up the appointment, this way all the information and work requested is clear from the start with the customer and it alleviates the bottleneck congestion at the customer service counter. The customer service agents are in dire need of training...i've never seen such poor listening skills. Why aren't free car washes given out...this is the first garage i've been to that didn't give a free wash... I am a 24 year retired veteran with 6 combat deployments. I suffer from PTSD amongst other things... The customer service was so bad it almost triggered an episode for me...somebody has to fix it... More

The work was completed and repaired made. Had some problems with the appointment I was scheduled for a few weeks before never was put into the computer. Since the problem was working at the time I arr problems with the appointment I was scheduled for a few weeks before never was put into the computer. Since the problem was working at the time I arrived they said nothing they could do. I told them to talk with Howard as he had experienced the situation the day I was there and it did not work for him. There was a couple of conversations and things with the service advisor I was not happy with either. The problem did show up in the diagnostic test and the repair was made. More

Excellent customer service and technical workmanship. Many thanks to DePaula Ford for taking such excellent care of my car. Thanks for Being so dependable and C flexible. Many thanks to DePaula Ford for taking such excellent care of my car. Thanks for Being so dependable and C flexible. More

Great service team & courteous cashier people. Got me in and out in no time to. Friendly staff, clean waiting area complete and accurate communication. Thanks and out in no time to. Friendly staff, clean waiting area complete and accurate communication. Thanks More