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DePaula Ford - Service Center

Albany, NY

4.5
2,459 Reviews

2,459 Reviews of DePaula Ford - Service Center

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July 31, 2024

Convenient appointment time, welcomed upon arrival, great staff of people. Work completed on time and to my satisfaction. Quick checkout, thanked for my business. More

by CARMENFCICCARELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie
July 31, 2024

Excellent service. Luis handled my appointment with professionalism. Even applying a ford rebate to my purchase without my having to request it. More

by GLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2024

Dealership has always been accommodating of my needs and the available time I have to make my appointments More

by nlmv1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2024

The service is very good staff is friendly and helpful Lenny is wonderful he goes out of his way for his customers he cares and makes sure your car will get excellent service he has always been very nice More

by Laine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2024

DePaula Ford is one of the best Ford dealers. They pay attention to detail and to their customer's questions, and needs, More

by NJLEVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

Excellent service, Chance got my truck taken care of and kept me updated on what they found. More

by Sdvarn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
July 26, 2024

Fast, efficient, correctly performed service on my Ford Explorer. Long time Ford customer always satisfied with service More

by brpedlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

Timely appt as promised, clean environment. All staff were friendly, courteous and helpful. Car was retuned promptly More

by curtisdanita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2024

The service was quick and easy. The staff professional and very Courteous to us. I would definitely recommend this dealership. More

by khall-carrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2024

Went in for an oil change- they were very friendly and got us in and out! More

by Erika B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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