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DePaula Ford - Service Center

Albany, NY

4.6
2,572 Reviews

2,572 Reviews of DePaula Ford - Service Center

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October 09, 2024

Louis is always great to work with. Always provides excellent customer service. Would highly recommend! More

by ASHGORMAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

From the moment that you roll into service you are greeted and treated with professionalism! More

by RedSox2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Customer Service was very professional, The timing and the service was very exceptional. Everyone acted on a professional level. More

by Ggrady3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2024

Amazing staff to work with. We had an issue that got resolved immediately and in a timely matter without hesitation More

by RIDDELLVXL892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

They were thorough with their prognosis and achieved all I requested. They even have a break in unforeseen overages. More

by Gregdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
October 06, 2024

Friendly service from this dealership. Will continue to have our vehicle serviced at DePaula. Thank you. More

by EdAndLori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pott
October 06, 2024

Great dealership and great personal! !! Fourth car I bought from Depaula! Never had a problem with them! More

by thover56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

The car service was excellent, with thorough attention to detail, prompt service, and friendly, knowledgeable staff. More

by Jaaasoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

On a cross country road trip in our R53 FORD chassis RV and had a ‘fuel fill inlet error’ light up on dash. We followed Ford recommendations to recheck fuel cap, but all appeared good; however, error still More

by OntheRoad
Recommend Dealer
No
Employees Worked With
Didn’t catch name, 2 minute conversation
October 05, 2024

Despite the amount of work needed on my car the job was both done well and quickly. No loan vehicles were available at this time but I was delivered back to my home from the dealership and my car was deliv More

by KIWIRINGROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hensel
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