DePaula Ford - Service Center

Car stuck at dealership several days longer than expected due to "shipping backlog" with parts. Will also need to go back again to finish the service I originally scheduled due to said shipping issues. This due to "shipping backlog" with parts. Will also need to go back again to finish the service I originally scheduled due to said shipping issues. This was after making initial the appointment almost two months prior and being told to call back two weeks out from the apt to order the parts because you can't hold parts for that long. More

Drove in with an appointment, service immediately met Drove in with an appointment, service immediately met me, service counter rep Crystal right there took info, explained in detail what was going to Drove in with an appointment, service immediately met me, service counter rep Crystal right there took info, explained in detail what was going to be done, signed paperwork. When service completed came out to get me. Crystal excellent customer service as usual, made sure I was completely satisfied. Fantastic ! More

Can’t complain about a thing everyone was nice and knowledgeable work started as soon as I got there. I think I might be back knowledgeable work started as soon as I got there. I think I might be back More

As always @ DePaula, service team is great...kudos to Michael especially...and the job was done in less time than originally estimated. Caneask for more! Michael especially...and the job was done in less time than originally estimated. Caneask for more! More

Bought our new car in for issues with the clock displaying the wrong time whenever you start the car. They just reset the time. Apparently they did not understand what was going on. Tried to explai displaying the wrong time whenever you start the car. They just reset the time. Apparently they did not understand what was going on. Tried to explain that to the service writer but was not working. Trying to get a hold of the service manager to set up another appointment. More

I arrived to the dealership at 4pm with an appointment for an inspection and headlight alignment. I asked them to take a look at my transmission and was told they had no one on site who could do that and for an inspection and headlight alignment. I asked them to take a look at my transmission and was told they had no one on site who could do that and I would have to come back next week. Not only did it take them *three hours* to finish my inspection alone. But they did not update my the entire time and did not write my name/car on the board at all so I could see who my service person was. This is the second visit in a row with unusually long wait times and the second in a row where I could hear staff and supervisors arguing in the shop during my visit. I will not be back. More

My appointment was 4:30 had dinner plans had to cancel didn’t get out until 6pm all I heard were short staff gonna be a long while . Maybe a phone call telling me to come half hour later would of been hel didn’t get out until 6pm all I heard were short staff gonna be a long while . Maybe a phone call telling me to come half hour later would of been helpful . More

i had my service appointment yesterday 8/26 and upon leaving two check engine lights came on. as well as a change oil light. very confused leaving two check engine lights came on. as well as a change oil light. very confused More

Mike was great and the video of my car was very detailed as well! I went in for an oil change and it was super quick. as well! I went in for an oil change and it was super quick. More

Scheduled service appointment took nearly twice as long as stated by service employee, but work (oil change) was completed as desired. My initial experiences with service have not endeared me towards wanti as stated by service employee, but work (oil change) was completed as desired. My initial experiences with service have not endeared me towards wanting to return — the only reason I do is my car is under warranty. More