DePaula Ford - Service Center

Was not impressed! 2 and half hours for oil change. Never sent video of inspection sent video of inspection More

Efficient. Service advisor (Mike Haynes) answered multiple questions, including another Mazda we own. On-line scheduling works well. Text and email confirmation also. Shuttle availability a plus. multiple questions, including another Mazda we own. On-line scheduling works well. Text and email confirmation also. Shuttle availability a plus. More

Always give me an accurate picture of my service. Always give me an accurate time of when my service will be completed. Let me know if any problems need to be fixed. give me an accurate time of when my service will be completed. Let me know if any problems need to be fixed. More

I was pleased by the service provided and the people who provided the service. I was greeted upon my arrival and the work order was promptly entered. provided the service. I was greeted upon my arrival and the work order was promptly entered. More

I was immediately greeted by a Ford agent who took my car even though I didn’t have an appointment, the technician even cleaned up minor scrapes from my car, the service was prompt and timely. Overall very g even though I didn’t have an appointment, the technician even cleaned up minor scrapes from my car, the service was prompt and timely. Overall very good experience More

This was for an oil change, tire rotation, and alignment. It first took over 3.5 hours, which wasn’t expected and never experienced previously. Then when I left the check engine light came on. I brought it It first took over 3.5 hours, which wasn’t expected and never experienced previously. Then when I left the check engine light came on. I brought it back and they said the oil cap wasn’t on all the way. They also needed to clean up. They then completed the work but failed to tell me. Eventually someone genuinely concerned asked be about it as I was angrily walking around the service area. The truck was also reurned with an oily film on the drivers side door and steering wheel. I have used this dealership for years, since Orange, and never had such a bad experience. They also tried to charge me for the oil change when I had the service plan as part of my lease. More

Service was excellent. Our service advisor (Crystal) was very friendly and had us in and out in the time she promised. I would definitely recommend DePaula Ford for service. very friendly and had us in and out in the time she promised. I would definitely recommend DePaula Ford for service. More

The service tech that took care of me was friendly and informative. I had an appointment which was kept, and the work was done in a timely fashion informative. I had an appointment which was kept, and the work was done in a timely fashion More

We dropped our car Sunday night and no response from Ford. Tuesday my husband went there to be told we did not have an appointment. He showed proof that we did indeed have one. No one seemed to know why Ford. Tuesday my husband went there to be told we did not have an appointment. He showed proof that we did indeed have one. No one seemed to know why my car was there, though I left numerous voice mails explaining. Very disappointed and my car was tied up for 4 days for nothing. More

Traveling, had brake issue with RV, got us in quickly. Had issue after p/u got back in the next day to fix what was missed and was treated fairly Had issue after p/u got back in the next day to fix what was missed and was treated fairly More