DePaula Ford - Service Center

So far so good, Getting service here. Very accommodating. Easy to schedule online and that helps as it is a busy shop. Easy to schedule online and that helps as it is a busy shop. More

Took longer than anticipated but overall great service and friendly people work here. I would highly recommend. and friendly people work here. I would highly recommend. More

Brought vehicle in for specific issue.. came back out with more issues that I didn’t have. They tried to sell me service not needed because they didn’t install the electrical components back right on the with more issues that I didn’t have. They tried to sell me service not needed because they didn’t install the electrical components back right on the job caused other malfunctions that I had to get it done right at another service lace independent of Depaula. The only thing that I can say is that the Service Advisor gave excellent service More

Had my vehicle in and out in a timely manor. Everyone in the service department were very friendly. the service department were very friendly. More

I have had a string of bad experiences with this dealership, specifically in the service department. I have had to wait a month or more for an appointment on several occasions, only to have whatever dealership, specifically in the service department. I have had to wait a month or more for an appointment on several occasions, only to have whatever part I need not be in stock, thus having to wait another month or more to get my issue resolved. On more than one occasion, the wrong part was ordered, causing an even longer wait. It took months of waiting just to get a blend control motor put in. I have never received a call when my parts have come in and have to chase them around to find out when I can schedule my repairs. Techs were untruthful about work performed (told me the dash needed to come out for the blend control motor, which is untrue and couldn’t have been performed in the time it took to replace), generally rude, and unhelpful. While performing work, other components were damaged that I am still waiting to have resolved. Managers have claimed they’d “take care of me” when things go wrong, only to completely deny anything happened on the next visit. For what it’s worth, Lenny always tried to help me, but there’s only so much one person can do. More

Good place to get my truck worked on. Trust and experience is there to count on experience is there to count on More

Work was completed in the time frame they told me. No complaints. Staff is always courteous complaints. Staff is always courteous More

I was given constant reminders. I was taken on time and it was done before time due. it was done before time due. More

Made and appoint three weeks in advance for a service recall, half way through the day of my appointment was called and told they didn’t bother to get the part prior to my appointment. recall, half way through the day of my appointment was called and told they didn’t bother to get the part prior to my appointment. More

They didn't fix my car in a timely manner. 3 weeks to be exact exact More