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DePaula Ford - Service Center

Albany, NY

4.5
2,436 Reviews

2,436 Reviews of DePaula Ford - Service Center

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October 22, 2021

Very clean well organized with pleasant people working hard and efficiently.educational video sent to me explaining and viewing the problems. Don’t know how they get the work accomplished so rapidly as More

by DES9212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 21, 2021

$650 for rear brakes, rotors and pads, seems crazy. I contacted DePaula through website, dealership never responded, so by time I called back, inspection overdue. Also purchased certified pre owned and b More

by DAMEDURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2021

It was a good experience. Hopefully the problem with my vehicle is resolved. Thank you More

by RDACRE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph McKeon
October 20, 2021

Service advisor was really helpful and professional. Took the time to go over everything and answered any questions More

by ATRAVIS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 20, 2021

From when I walked in I was greeted nicely even though you could tell they were busy as xxxx but they all stuck to the job at hand and got it completed it in a timely manner 👍🏻 More

by markfeiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halse , Crystal Blackman
Oct 20, 2021 -

markfeiden responded

Great experience

October 20, 2021

Every time I bring my car in it gets done right.Lenny and Crystal are the best More

by SEEYA777_1999
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
October 20, 2021

Purchased a car and the check engine light came on within days of having it. I’ve been back to have it serviced twice for a weeks time total and each time it was not fixed. I’ve been driving a car with the c More

by cameogray96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Only good part of my service was the service advisor. Rest of it was terrible. More

by KELLIEH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

I was very satisfied with Joseph getting me in quickly and Crystal handling my checkout. More

by CeeCee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman, Joseph McKeon
Oct 21, 2021 -

CeeCee responded

Yes

October 20, 2021

Routine visit. Everything was quick and thorough, friendly. No issues at all. Service is good. More

by GGENOVESI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
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