Back

DePaula Ford - Service Center

Albany, NY

4.5
2,436 Reviews

2,436 Reviews of DePaula Ford - Service Center

Sort by
October 26, 2021

Staff was fast, efficient, and very personable! Truck was in and out for service 10/10. More

by JEVONTEOSTERHOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other
October 26, 2021

Great service, professional and friendly staff. No surprise issues and got the job done at a solid price. More

by crazynorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Staff not listed
October 26, 2021

Excellent communication, consistently deliver more than promised. They have earned my business, and my trust. More

by HENDRIXGUITARGOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anaya, Allison, Joseph McKeon
October 26, 2021

Long wait even w scheduled appointment. Service girl friendly and helpful. Overall place seemed overwhelmed. More

by Scivalier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

Did not get trade in quote for my explorerwhen told I would when there. Still waiting More

by JMilne2510
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Kannes
October 26, 2021

Got what was needed done but took longer than would have expected without adequate notification. More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
October 25, 2021

Mike was my service writer and he got me right in and my car was ready when he promised. More

by STEVECURRAN7
Recommend Dealer
Yes
Employees Worked With
Michael Haynes
October 24, 2021

Check engine light was on. My battery and alternator died on the road. Both were replace but check engine was still on. I spent thousands getting things replace to shut off codes but check engine light is st More

by Dmchodge1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kannes, Crystal Blackman, Joseph McKeon
October 24, 2021

Every person that I talked to was very courteous and pleasant. It was a pleasant afternoon. More

by HSHOEMAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2021

Excellent service. Great service. Great service writer F if t e e n w o r d s More

by AFD461
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
183
...