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DePaula Ford - Service Center

Albany, NY

4.5
2,374 Reviews

2,374 Reviews of DePaula Ford - Service Center

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September 24, 2021

Always an excellent experience and I am happy with my purchase both the vehicle and the service plan. More

by tlswith1890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Fattoruso, Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
September 24, 2021

The staff at the heavy duty truck service department are outstanding; I have a motorhome with a Ford Chassis and have routinely brought it to this service center for inspections and other work. They are ex More

by Scott
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 23, 2021

The drop off and pick up was very easy the service was done in a timely fashion everyone was very respectful More

by aalbanybeverage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 23, 2021

The service is excellent. They keep the customer informed throughout the entire process through by messaging and video More

by newt61258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 23, 2021

I have had excellent customer service every time I have came. I would recommend them to everyone who is looking for a car or being serviced More

by NOELLE.1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2021

Very helpful in all ways, from estimate, working with insurance, excellent repair work cleaning car for return, even contacted car service for a ride. More

by RSPRING
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Collision Center
September 22, 2021

First time to the service department. Couldn’t have been more satisfied with service and friendly, helpful interaction with greeters, service personnel and check out staff. A very, very professional operat More

by DMCCANN2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
September 22, 2021

I was told initially my service would take 1-1.5 hours. I ended up waiting 3 hours. I had t9 complain in order for anyone to notice I had been waiting that long. Terrible service. More

by LINSEYEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
September 20, 2021

It was my first visit to DePaula Ford to have the oil changed I’m my motorhome and I could. It have asked for a better experience. Ron B wrote up the order and was fantastic. Thank you DePaula Ford for More

by MMACKAY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 20, 2021

I was told service would be done within an hour. They kept my vehicle for 2 days. More

by Krflores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
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