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DePaula Ford - Service Center

Albany, NY

4.5
2,374 Reviews

2,374 Reviews of DePaula Ford - Service Center

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October 17, 2021

Courteous and prompt service. Everything is explained nicely. I was kept apprised and informed as I waited. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Steve Kannes, Crystal Blackman, Ron Bissonette
October 17, 2021

Very professional and courteous the work seems to be great but I still need to drive it. More

by DGORMAN9
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evelyn, Ron Bissonette
October 16, 2021

I came for oil change for Mazda CX-5. It was done quickly and with great courtesy. Lenny was the manager who took care of everything. I waited for about 1 hour and they sent me a video of the car from the te More

by Sunil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

De Paula is very helpful. It always accommodating and gets the job. Done. I never have a problem More

by Asposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

When I showed up at service the service Writer was helpful, but he was new. Some guy named JUSTIN, came and gave me the bums rush. Guess where I'm going to buy my next car. More

by Cya4555
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2021

One of the best experiences I’ve had in a long time. I was waited on, service was great and now my car is much pretty than it was before. Thanks guys for your continued effort in proving world class custo More

by Marlon Mickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
October 13, 2021

Charged me for work that was never completed. Tires were not rotated nor was air pressure adjusted. More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
October 13, 2021

Very nice, kind and professional people. Was a good experience. Didn’t have to wait too long. More

by Dolll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2021

1of2 Problems i brought truck in for is still there. Very upset to be stuck in a vehicle i paid a lot of money for and only couple years old but sounds like 10 year old vehicle. Not what i was promised when More

by MIKE
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2021

Crystal was excellent including the gentleman that hands the loaner car. I will be in this week to order my 2022 Bronco! More

by DENNISR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
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